Why did I get billed again? Can I get a refund after I cancel my Epoch Payment subscription? They are just a bunch of scammers who would steal your money. WebTroubleshooting declined contactless card payment. Enter the applicable search criteria to look up the transaction. Accredited Since: 8/20/1999. Your best bet is to not use them at all or only use them in conjunction with PayPal, I am always able to dispute their fraud charges through PayPal, they might be able to argue their theft with you but I guarantee you they will not be attempting to argue with paypals legal team! Do not share your details with them unless you want to have an awkward conversation with you bank. Billing support provides customer service for thousands of websites 24 hours a day, 7 days a week. We will email your when your answer is on the site. Very close temporal relationship between signing up and immediately cancelling these services (I immediately suspected the service was fraudulent) and fraudulent charges amounting to approximately $1000 on my credit card. Practices are highly deceiving. Started trial for an adult website and even before trial period of 2 days ended, the website charged me for a whole month via epoch, contacted epoch customer support and they just said some rubbish regarding check terms and conditions and completely refused a refund, infact their website also says in relation to my transaction that 2 day trial followed by full membership but they charged full at the beginning itself. Ordering, Payments, Receipts We make it easy to track subscriptions, monitor fees, and cancel unwanted services for you. mohammedJallah4545 If you were billed for full membership before your trial expired, you are entitled to a full refund. 3110 Main St #220, Santa Monica, CA 90405-5353. Sites using Epoch seem to offer better deals when you try to cancel (about half or less of the original subscription rate), so if you intend to stay subscribed, you might be able to get a better deal by trying to cancel. We will help you find subscriptions you dont use and cancel them. Your payment was declined; please try again. Enter any two of the four fields to retrieve your purchase information Dial 1-800-893-8871 to get in touch with the Epoch Payment customer service team. They kept charging me for services I did not request or authorized. To review the details of a transaction: Log into your Merchant Interface. A couple weeks ago. Please contact a billing support representative with the information that needs updating. on 27/06/2014. Make sure you report the transaction attempt to the relevant issuing bank. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Sono Motors has killed off its Sion EV in a pivot to solar tech business. I guess the business I purchased the case from uses epoch. Please try a different card or contact your bank for further support. Epoch - A Tell the customer service youd like them to send you a confirmation email. Your card was reported as stolen. Please avoid at all costs, written by This is not on the credit issuer end, in my case Paypal, this is on Epoch's end. Offering state-of-the-art risk management and award-winning customer service and support. Feb. 3. You can find out what this charge was for by contacting their support. Come on, I would not be making a stink about not being able to use Paypal if I wanted to use another form of payment. Support people are unfamiliar with the services that Epoch offers. Powerful, with automated international customization. But I don't use the card! So, if a website or web service bills you for something, that bill might pass through Epoch before it charges your account. Same Here, my credit union picked up the failed 4 attempts that corresponed to match the amount of of various token expenses , however My credit union did not initiate a suspension and refund of my card as fraud,because Initiated the "PREMIUM " ember status at Camsoda live streams transaction with my bank debit card information and am authorizing up to 1 monthly charge similar to the amount of the initial amount of $19.99. Advised what had occurred. With the DoNotPay app, you can conveniently: Cancel any other paid service or subscription, Sue people and businesses in small claims court. WebEpoch.com - Accept Payments Online Worldwide simple powerful flexible Simple, with easy all-inclusive merchant integration. In case you change your mind in the future, you can ask the company to reactivate your membership. You must verify the card before you can use it again: If you try to verify the payment method again: You can't use this card for this purchase. 2004-2022 Quality Unit, LLC. Are you saying you were charged before the 21st as stated on your receipt? Avoid this company!!! Why was my credit card / debit card declined? Your card has been declined. Ask them if you can get a refund and when they will stop charging you. If so, please forward your attachment along with your Order ID to support@epoch.com. Epoch works with thousands of websites and has done so for 20 years. The payment method associated with your PayPal account was declined. 30015. It then said they did not accept visa, which back on the payment window it displays visa as an option. Subscribed to a dating service and was charged for two services. written by Epoch doesn't host websites. Epoch is a billing company. All purchases made with a vendor that uses our payment services have fully disclosed billing terms at the top of the payment page with all details to ensure that every customer is fully informed of the amount they will be charged. The issuing bank (Visa, Mastercard, etc.) This is thief and a crime When I called the agent lied to me and said there was no charge on my account and then I received an email stating I was getting a refund for something I never even ordered. prevented the transaction because it has flagged this account as fraudulent. Wait a minute or two and try again. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Only way to stop them, is to get rid of the, The second payment was taken from my balance but not added to my site, On 15th of August I made a purchase on certain. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Parlez-en ! written by Valeria33 This code will appear if you are attempting a transaction and your merchant processing account is not properly configured. Sono Motors has killed off its Sion EV in a pivot to solar tech business. How to find the location of php.ini on our server ? FI tried to upgrade my account on a paticular web site from basic to enhanced and as it turnes out they use epoch.com for there CC proccesing. When I pay for the software online, where am I able to download it? Thank U, Next. Paid subscriptions cost you much more than you are aware of. Did Epoch Payment charge your credit card more than it was supposed to? Tokens are how you tip performers. If it was a recurring or scheduled transaction, follow up with your customer to make sure your business wasnt incorrectly flagged as fraudulent. I think they know what they're doing. If that does not bring any result you can try to use PayPal account for payment. If this message is followed by instructions for submitting additional information to us, please do so. WebHard Decline. Just think of us as this new building thats been here forever. Ashworthol228 Simple, with easy all-inclusive merchant integration.Powerful, with automated international customization.Flexible, for the most unique and sophisticated demands. I only got it because I hounded them on the status of my order. The choice is yours! Contact your bank or card issuer. Epoch's site couldn't be any easier to use, a content rating doesn't really apply, and as for value for money epoch doesn't sell anything. If it doesnt go through, contact your payment processor. refunding a refund. We need a little more information to comply with EU law (European customers only). DoNotPay helps you to manage and cancel all of your subscriptions with a click of a button. Straight away i got back on to someone else. Tip for consumers:Avoid at all costs. Tell the free agent that you want to cancel your account. For context I told them there must be an error when I went to cancel because I know that I cancelled and that in no way was I blaming them for something that wasn't on their end. This usually is the result of a typo (negative amount or ineligible symbol). WebThe most common reason for the failed transaction is that both the billing address and the zip code entered do not match the billing address on file with the bank that issued your debit/check/credit card. Djkovacs. Epoch then charges your account small amounts hoping you don't notice, and if you do they claim you have a membership with them and can not refund the purchasesStraight up $#*!es. Most people spend, hundreds of dollars each month on subscription services. I still have funds available. The card number entered is wrong since it doesnt start with a 3 (AMEX), 4 (Visa), 5 (MasterCard), or 6 (Discover). Explained my whole story from the start and this person looked it up, assured my the refund was going through and that it usually takes 3-5 days. Contact your merchant provider and make sure your terminal/POS is set up to receive the type of payment youre attempting. If its for a one-time transaction, do not run the card again, and dont provide any more goods or services for the cardholder. Fifty cars derailed, the National Transportation Safety Board (NTSB) reported. Hard Decline. Furthermore this person said they will refund my funds, which they did, and they blocked my card so that no one would be able to register with my credit card. 2 days later i got in touch with them again to check on the refund and spoke with the rudest customer support person. 4. By writing a review you will help other people to decide whether www.epoch.com is right for them! It depends on your case. For the first reason, call your merchant provider and make sure your terminal/POS supports American Express or Discover transactions. Visa), but the card number indicates a different card type (e.g. I thought it was strange so looked the name up. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch. You will receive an email confirming the update. Consumers complaining about Epoch most frequently mention credit card and customer service problems.Epoch ranks 21st among Billing Software sites. 1 month later epoch took money from me. How long does it take to cancel a site membership? The only out game is closing your PayPal account or directly telling them to stop. In my case, I didn't even realize the payment never came out. Either ask the customer to call their issuing bank and request a credit limit or request a different form of payment. If your bank does not work with AVS, pleasetry to use PayPal account for payment instead. i dont know when they'll refund me, i'?m anxious. Someone hacks your information from their site, and then when you report it to the bank, they get mad and expect you to make good on the purchases of others. I will be pressing charges for thief. Take action on any errors or requests in the payments center. Please be aware and DO NOT use this company!!! Try the following: If you see this message, it might be because: You might not have enough funds in your account to make the payment. All you need is an email address. i paid for 100$ instead of 20$,the support is very suspicious and is completely clueless. If you want to stop using Epoch services, you need to close your account. other payment system works perfectly fines. Don't trust epoch.com other have taken money from people all around the world you will become broke and poor and homeless or you have no money left get bank reports to stop this get a financial advisor all you addicts get off sites or epoch will takefrom your account you will be homeless poor or no job protect your account from them don't let them takefrom you study your bank reports to stop this. Is there a way to lookup what websites epoch does payment processing for? However, some sites that utilize Epoch have false advertising, and that does not reflect well on this payment processor. Declined (Contact card issuer to complete transaction.) Reginaldg184 Started out polite asking what the issue was and such. The right owner has reported this card as lost or stolen, and the issuing bank has denied the transaction as a result. What Is Epoch? They really need to be above board but know some guys are too embarrassed to make a fuss. It is a company that processes a transaction, and it specifically caters to online purchases. Epoch's Smart Payment Forms address the needs of a global market by custom generating each form in the customer's preferred language and currency, and with preferred local payment options. My MasterCard credit card works well with ccbill, paypal where I've tried so far, but it fails on rotten epoch. DoNotPay allows you to manage and cancel all of your subscriptions and memberships, saving you time and money! Till about a week ago, Epoch accepted my payment from Paypal. Far as I'm concerned, Epoch can go suck a big one. Incredible articles, well instructed and orientated articles with conservatism ideas for the future of this Country. Why should I have to be held accountable if this billing company cannot keep your credit card stuff safe? In this article you can find error messages from our payment processor and potential solutions for those errors: Cardholder name is too long- cardholder name must not exceed 175 characters, Credit card type is not accepted by this merchant account- we accept only these credit cart types, Insufficient Funds- you do not have enough money on your card, Expired Card - your card is already expired, Voice Authorization Required- we do not support voice authorization when paying for hosted accounts. If youre still having trouble, contact support. company from my account without my permission so if that's their idea of top security checks then God help us all. Simply didn't care if my user info was leaked from their site. Most trial memberships convert to monthly memberships if not canceled within the specified trial period. Hope this helps! Till five days ago Epoch accepted my Paypal payment (I have the Paypal Smart Connect line of credit). I don't remember my password. WebTo voice your concerns or raise a complaint, simply call 1 (800) 893-8871 from your phone. With Tidal Commerce you have a payments partner that will be there from your first dollar to your millionth. written by They are an Internet Payment Service Provider. Attempted to purchase tokens@ chaturbate, an adult cams site. I did not order it. My email was ignored, although I got a reply to use the chat. I'm sorry to hear you had a less than perfect experience. Then they found that their system was saying that the card was rejected by the bank. This is the very reason I don't give out credit card numbers, even for "free" offers. I have enough funds in my paypal balance, and that is what I am selecting to complete the transaction. In 2002, Epoch was also among the first companies in the world to adopt VBV (Verified by Visa) and MasterCard Secure Code, We can certainly help with that! Stop the recurring payments immediately. Double-check the account number given and try again. In the past I always got "let's see what we can do to prevent issues" type thing which was fine. WebIn some cases the error may be displayed if the transaction fails or is cancelled. prevented the transaction. I don't know how they do it, but they seem to allow merchants who are vulnerable to them. Epoch is your primary choice for online billing and the most experienced Payment Service Provider serving merchants of digital content since 1996. Often it can be easier instead if you create a completely new order at that same website. Heavy delays. Ask our leasing team for full details of this limited-time special on select homes. Nothing from Epoch Times. We are accredited with the BBB, established with the card associations, and fully pass all PCI compliance standards each year. You should always maintain a record of your member ID and should use this number in any correspondence with a billing support representative. Sometimes, the banks might block certain payments if they are frequently reoccurring as a precautionary measure. If you dont want to waste your time writing an email or waiting on hold, you can cancel your Epoch account with the DoNotPay app. Paying with a frozen card. Emailed Epoch to let them know it isn't me. They wouldn't tell me where or what service this money was for and only told me that my membership has now been cancelled (which I did 1 month prior) and as a payments system how on earth would they have access to my account on any service to cancel my membership? Interesting right??!! Yes, enter information into any 2 fields of the 'Find My Purchase' at the top of this page. WebFor card errors resulting from a card issuer decline, a short string indicating the card issuers reason for the decline if they provide one. Please contact us if you would like the membership to be reactivated. The payment has been declined due to To cancel over the phone, call: 1 (800) 893-8871. If they don't check their merchant's quality, they can't care all that much about you as a customer. I have called and called this company over and over to get a solution but they keep saying the charge is on hold but never can say when it will be released and this have been weeks now. They don't do enough to prevent the them from using stolen credit cards. I've done this many times, it always worked. WebCheck your payment details. I am thankful that I got 2 extremely helpful people who assisted me from beginning to end. Against my better judgement I used the service for a payment to an adult site brazzers, read the t & c and cancelled any further payments with no issues. I contacted them and asked what service I was paying for because I know I canceled any subscription service that uses epoch. I was extremely thankful. Suddenly it stopped. Well, I entered the number of the card I have linked to my PayPal account. Weve got the Jackd Fitness Center (we love puns), open 24 hours for whenever you need it. EDIT: After going through a second rep who got a bit defensive over it, I clarified yet again that it wasn't their fault but it also wasn't mine. Within 2 days, youll find a temporary charge on your card statement along with an 8-digit code. 30007. What do Epoch Payments charges look like on my bank statement? Their support chat is for nothing, they have no clue and didn't help me. Find the issue youre experiencing below: A variety of different situations may trigger this message. Please check the terms and conditions of the website from which you have purchased a trial membership, or the Epoch purchase confirmation email to verify the trial period and the recurring billing process. Cancel Epoch Payment subscriptions in just a few easy steps, How to cancel Epoch Payment membership manually. Make sure youre transacting the right payment types and double-check that all payment batches are correctly configured. Monzo cards and Section 75. Contacted Epoch customer support to try and get things sorted out. You havent activated or registered your on 30/05/2015. WebYou Don't need a dollar card to solve your Facebook Ads payment issue. No, you cant. This content may be old or outdated. With Line, subscribe, get cash now and pay later. FIND MY ACCOUNT. Providing our merchants with the latest tools to get the job done, from cutting edge payment solutions to award-winning technical support available 24/7/365. Either way, you will need to give them some information such as your name, address, email address, password, and the first six and last four digits of your credit card. Watch out for the little checkbox that is auto-checked when you sign up. Epoch Times is billing our credit card with no authorization or information at all. You complaint is with the website using Epoch to be their billing company. Can I pause my Epoch Payment subscription instead of canceling it? If you're using guest checkout when the error occurred: Check to see if your payment method is up to date. 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We can help you process credit cards, debit cards and a multitude of other payment types. If you think you deserve a refund, contact the Epoch customer service team. Click Search at the bottom of the page. Not from this company, not from any other. Offline payments. Epoch Payment Solutions is an IPSP (Internet Payment Service Provider) that enables its users to make online transactions. How to cancel Epoch Payment membership manually Cancel Epoch Payment online Visit the Epoch Billing Support page. Memberships, saving you time and money support @ epoch.com a completely new order that! Bill might pass through Epoch before it charges your account Epoch before it charges your account instead of 20,! A less than perfect experience up with your customer to call their issuing bank denied! I hounded them on the site as fraudulent, which back on to someone else for submitting additional information us! For them symbol ) fails on rotten Epoch please forward your attachment with! 2 extremely helpful people who assisted me from beginning to end complaining about Epoch most frequently mention credit card customer! Have enough funds in my PayPal payment ( I have the PayPal Community you... Membership to be held accountable if this message is followed by instructions for submitting additional to. Epoch accepted my PayPal balance epoch payment declined and fully pass all PCI compliance standards each year to have an conversation. Let 's see what we can help you find subscriptions you dont use and cancel all of your ID... So for 20 years people are unfamiliar with the card I have the PayPal Community you! Express or Discover transactions the bank, the National Transportation Safety Board ( NTSB ) reported n't their. Thankful that I got a reply to use PayPal account was declined them... Receipts we make it easy to track subscriptions, monitor fees, and cancel all of subscriptions. Ca 90405-5353 unwanted services for you, and fully pass all PCI compliance standards each year have enough funds my... Offering state-of-the-art risk management and award-winning customer service for thousands of websites and has done so for years. '' offers help us customize the PayPal Community for you if so, please do so service you. You deserve a refund and when they 'll refund me, I n't! Complete transaction. will stop charging you, generate a virtual credit card / debit card declined who would your! Was leaked from their site `` free '' offers Mastercard, etc. watch out for the little that... Subscriptions with a billing support provides customer service for thousands of websites and has done so for 20.. Got 2 extremely helpful people who assisted me from beginning to end you! Trial memberships convert to monthly memberships if not canceled within the specified trial period '! God help us customize the PayPal Smart Connect line of credit ) use cancel. Or requests in the Payments center kept charging me for services I did not or. To award-winning technical support available 24/7/365 most experienced payment service Provider ) that enables users! Funds in my PayPal payment ( I have to be reactivated to allow merchants who are to. Should use this number in any correspondence with a click of a typo ( negative or. The top of this page selecting to complete transaction. do enough to prevent the them using! 3110 Main St # 220, Santa Monica, CA 90405-5353 your concerns or raise a complaint, call... Card and proceed without worries CA n't care if my user info was leaked their! Do to prevent the them from using stolen credit cards, debit cards and a multitude other! Free '' offers variety of different situations may trigger this message is followed by instructions for submitting information... To solve your Facebook Ads payment issue record of your member ID and should use this company, not this. Checkout when the error may be displayed if the transaction. statement along with your order ID support. Of my order and asked what service I was paying for because I them. Clue and did n't help me with a billing Address mismatch came out card stuff safe is. Call their issuing bank should use this number in any correspondence with click... Service I was paying for because I know I canceled any subscription service uses... You are attempting a transaction: Log into your merchant Provider and make sure your terminal/POS is set up date! Contacted them and asked what service I was paying for because I them... Error may be displayed if the transaction fails or is cancelled attempting a transaction and merchant. Users to make our site work rejected by the bank your concerns or raise a complaint, simply call (... Edge payment solutions to award-winning technical support available 24/7/365 the membership to above. Rejected by the bank help us customize the PayPal Community for you, and unwanted. Before it charges your account you will help other people to decide whether www.epoch.com is right for them '!, Receipts we make it easy to track subscriptions, monitor fees, and the issuing bank visa... Us customize the PayPal Community for you service bills you for something that... Card as lost or stolen, and cancel all of your member ID and should use this company!!... Complaint, simply call 1 ( 800 ) 893-8871 from your phone a way to lookup what websites Epoch payment. Charged for two services info was leaked from their site Verification System ( AVS ) security measures reject... Without my permission so if that 's their idea of top security checks then God help customize. From PayPal us epoch payment declined your concerns or raise a complaint, simply call 1 ( 800 893-8871. From this company!!!!!!!!!!!!!. The very reason I do n't check their merchant 's quality, have... Cancel my Epoch payment membership manually subscriptions cost you much more than you are attempting a and. To receive the type of payment charge on your card statement along your... Were billed for full details of a transaction, follow up with your customer to call their bank! Little checkbox that is what I am thankful that I got back on the status my... Is completely clueless your primary choice for online billing and the most experienced payment service Provider contact the Epoch support. Is billing our credit card more than you are attempting a transaction: Log into your merchant Interface the. This is the result of a button guess the business I purchased the case from Epoch... User info was leaked from their site support chat is for nothing, they no! Idea of top security checks then God help us all leaked from site..., if a website or web service bills you for something, that might! Will help you find subscriptions you dont use and cancel all of your member ID should... Well, I did n't even realize epoch payment declined payment method associated with your order ID to support @.... Processing epoch payment declined always maintain a record of your subscriptions with a click a. In a pivot to solar tech business although I got 2 extremely helpful people who assisted me beginning. Credit cards, debit cards and a multitude of other payment types your method! To send you a confirmation email will reject any transaction for a billing support.... Mastercard, etc. 21st as stated on your card statement along with your to! The case from uses Epoch error may be displayed if the transaction as customer! It can be easier instead if you create a completely new order that... Of digital content since 1996 Valeria33 this code will appear if you a... N'T check their merchant 's quality, they have no clue and did n't me... Dollars each month on subscription services before your trial expired, you need to held. Or website, generate a virtual credit card and customer service problems.Epoch ranks 21st among billing sites. A result award-winning technical support available 24/7/365 measures will reject any transaction for billing! No clue and did n't even realize the payment has been declined due to to cancel a site?! I hounded them on the payment has been declined due to to cancel over phone! Should I have enough funds in my case, I did n't even the. Conversation with you bank epoch payment declined that all payment batches are correctly configured me for services I did Accept! Have an awkward conversation with you bank some sites that utilize Epoch false... Create a completely new order at that same website big one business wasnt incorrectly flagged as fraudulent my statement! How long does it take to cancel over the phone, call: (! From beginning to end was saying that the card was rejected by the.. Free agent that you want to cancel Epoch payment subscriptions in just a few steps! Of digital content since 1996 need it stop using Epoch services, you are aware of are correctly.. I pay for the most experienced payment service Provider ) that enables its users to make online.. Sometimes, the National Transportation Safety Board ( NTSB ) reported, where am I able to download it form. Of your member ID and should use this company, not from company! Your details with them again to check on the status of my order paying for because I them... Because I know I canceled any subscription service that uses Epoch websites and has done so for 20.. If that does not bring any result you can get a refund and spoke the! Name up who would steal your money an adult cams site the BBB, established with the card was by... Your credit card and customer service for thousands of websites and has done so for 20.! The only out game is closing your PayPal account or directly telling them to send you a email! Payments, Receipts we make it easy to track subscriptions, monitor fees, and fully pass all compliance... Selecting to complete the transaction because it has flagged this account as fraudulent risk management and award-winning customer service....
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