When room service is included you have to order breakfast in bed, right? What would you recommend regarding a sitter for children these ages? One of the buildings illuminated at night. The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. One thing to note is the pool at sunrise was way more busy from our experience. Service was always excellent. If needed, you could always bring a small kettle with you for piece of mind. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. Great review! Thanks again for everything! Can they stay at the kids club alone while we go out to a formal dinner? Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor Its really easy to travel between the resorts. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. Anyone know how many slides are available for toddlers? Thats a lot of squid! 10 Common Family Travel Mistakes (and how to avoid them). Share your feedback in the comments section below. 5 studios. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. This area will be thick and lush in a few years. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. I cant remember the specific brand of water, but we had lots and it always was refreshed. Great review! Our oldest son, Braydon, gave it a try and had a blast. They said its amazing and well worth it. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. Were going there in January. We werent given a pager, but I believe they take your phone number if they need to call you. His heart of gold deserves the talent Gabino has. No cost break for a group. Similar food to the Steakhouse, but no reservation required. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! Hello! Yes, the service all around the resort is great. We spent time at all of the pools and lobbies. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! Its a legit Water Park! Enjoy! My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Its open from 10:00 am to 10:00 pm. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. This is the adult only pool at the Grand at Moon Palace. Or is it now only if you stay at grand? The Grand has an indoor bowling alley on the property The Ninth Pin Alley. Did you tip the room attendants? Here are some tips to help make the most of your vacation at Moon Palace. Hi. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. View from our 3rd floor balcony. Breakfast flatbread with eggs, bacon and spinach. What is your opinion on the Grand vs the other Moon Resorts? Variety of hot Mexican cuisine at the Grand Buffet. Review tags are currently only available for English language reviews. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! There are two different games rooms that offer various activities. AMAZING RESORT. Would definitely return to the Grand again in the future, but will never buy a membership. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. Its the best I have found. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Thanks for the great post. Delicious. Hi was curious how they handled allergies. There use to be 2 pools that were heated before renovations began. Thanks! Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Cant forget the food. Just ignore them and continue walking until you get outdoor. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. A tropical beach club edges up to the sandy shoreline, which is right outside. We ordered the big breakfast you see in the above photo on our first morning. Definitely recommend this resort and all it has to offer. Thank you again for your great review and tips. Foods were good, pastries were amazing. Seriously, its some of the nicest sand you will ever sink your toes into. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. They never advertise that beach is not usable. Is it difficult to travel between the resorts and around the Grand itself because of the size? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. As soon as the attendant let go, Braydon went flying back to the top. We love staying at The Grand because we had access to everything. The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. There are plenty of chairs, umbrellas, couches and loungers at the beach. I . Erin. Sometimes even in paradise you want to chill in your room! That would be too dangerous. Wondering if anyone used resort babysitters to have a night out? Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. Quick Travel Guide for Savannah, Georgia, Everything you need to know about The Grand at Moon Palace in Cancun, How to get to San Blas Islands from Panama City, Panama, 25 Awesome Day Trips from Vancouver, Canada, How to spend 3 days in Tokyo: Travel guide for first time visitors. Do you know what is included with that? This is such a great review. Is this the only higher priveldge club? The servers make note of it and the kitchen is informed of the allergy. There is a kids area thats unparented for older kids. Whats in your closet? She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. They provided floats for the lazy river . Maybe 10 minutes at most. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. There are several buildings on the property. Unique day club area looked awesome but we didnt use it because we have kids. I assume checkout is mid morning. I dont recall if the pools were heated. Who can I contact? Wow! Erin, Hi. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. My husband and I went there for our honeymoon (I think we stayed at Nizuc). It is important that you have addressed this situations and nothing will be more important than learning more about this experience. Just looking at all your pictures of the amazing food. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! At least $200 in $1 or $5 bills. And, no we didnt swim with the dolphins. I did not see any pictures for JC Steakhouse in your review. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Thank you for such a wonderful review! Could you please share if you booked your dolphin experience in advance or when you were onsite? Hi Patricia! When using credits, your actual out of pocket cost is 16%, they call it tax. I loved this guy - so wonderful and worked so hard!All restaurants were great. I really want to stay at the grande but feel Ill be giving up our beach views from our room. Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? Jade serves delicious contemporary Asian cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thanks for taking the time to create it! We found that each pool offers a different vibe, so your bound to find one that works for you. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. We appreciated him so much that he would share that with us! Thoughts. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. Loved this thread and feel really good about it. Thanks for your review. . If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. Children under 4 years must be supervised by an adult guest at all times. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. If you have questions about this beach resort, leave us a comment below and well do our best to answer. The beds, pillow and linen are very comfortable. Sunrise, Nizuc and Grand. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. The best part you can order whatever you want! The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. It looks like a very relaxing place to spend the day(s). Gabino plays from his soul. So were planning on going in September. Yes, you read that correctly. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? Your site is awesome and so helpful;. We will be there the end of May and I have actually booked the Grand and Nizuc. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. Were glad they actually use fresh salmon and tuna for their sushi rolls. Learn how your comment data is processed. The Grill was suggested by one of the wait staff and we were not disappointed. Just ignore them and continue walking until you get outdoor. Do you have any info on how you get the diamond access? Spa - the spa is absolutely amazing. When the Diamond Elites eat? Room service is available and the full menu can be found on your tv by pressing the portal button. Do you recall which swim up building is closest to the lobby? Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. We will be going to the Grand Moon Palace 4/16-24, 19. Yes, please return and share your experience, Im sure others will appreciate that. It provided us with so much wonderful information that I was unable to find via the hotels website! We didnt eat at JC Steakhouse either. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. Are tween kids safe to walk from the pool to the gaming area on their own? Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. Dear Ron H,Five years of shared joy have made you come back to us every year. Hummus, kalamata olives and warm pita bread. It was another memorable meal. It looks like our flight out on the last day does not leave until 5pm. It was not an issue for us. Great review! We are going back feb 2021. Cusco offers a variety of ceviche dishes. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. Hello and thank you for the incredible review, comments, and photos! She was super pushy and when we said no thanks, she basically implied it was mandatory. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? What view is better, to garden or resort? Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. Yes! Okay Im a tad confused here. We were pleased with how attentive and accommodating the restaurants are to food allergies. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. It was nice that we didnt have to make any tough decisions. One question I have is the location of the diamond only pool. Travelled during spring break (near full capacity), two adults, two kids. Hi, Floating down the Lazy River at the Water Park at Moon Palace Cancun. The floors are all marble, so it can be slippery if you drip water on the floor. Just wondering if you did any upgrades? I know you boys are young but did you notice an area that seemed to have more older teens? We just had recent trip from 07/31/2018 to 08/06/2018. But, Im happy to hear that they are ensuring that everything is safe. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. Moon is like a small village and Sun is a small resort. Comfy two person lounger on our private balcony. There are pictures of it above (it has small waterslides). Our son has a dairy and egg allergy. The beach is beautiful and the loungers are so comfy. We have always loved staying at Sunrise and the ocean views from our room. Our family is having a reunion in Dec. We booked through Interval International. How much was the cost of everything that wasnt included? See photo above as evidence. Before you are seated at a restaurant, the first thing the host does is ask for your room number. Thank You for the great pictures! Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. Anyhow I had a great time and Ive booked to go back again in November -December. By booking the Grand, you also have access to Nizuc so you cant go wrong. First of all, thank you SO much for this review. We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. Youre going to have a great time. You will live in bathing suits and coverups for the most part! They are still asking us how the white doves came out of his hand. Doh! Trying to accommodate both husband and child with out making things too difficult. We always could find a chair and restaurant seating also wasnt an issue. Our boys were mesmerized. The property features "The Playroom," a fun and interactive kids club. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. Our Vow Renewal in Riviera Maya, Mexico. With all the amenities it surely will have something for everyone. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. Theres also a selection of traditional Mexican breakfast items available. Learning to float in the wave pool. We got two extra rollaway cots and kids found them very comfortable. The shower in our room even had kids shampoo. We decided were going to spend that extra money and take advantage of everything they have to offer! Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. Those little details matter, and they are much appreciated. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! The desserts at the buffets are incredible. I (Cam) foolishly wore a white T-shirt that is now no longer with us. Do we need to pay for any food or special beverages in the resort? You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. From world-class spas to thrilling nightly entertainment. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Thanks for stopping by, HJ! The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. I would suggest you speak to Palace Resorts about Diamond Status. Lastly when you odered room service for breakfast was it timely or a long wait. This boy loves meat on a stick. Travelled during spring break (near full capacity), two adults, two kids. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. Views of the courtyard inside our building. Would definitely return to the Grand again in the future, but will never buy a membership. Did you find that to be an issue with the kids at all? Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Tuna poke served in a coconut bowl. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. We just left the Grand on 1/2/20 after 5 days with our teen girls. The grand will be hosting many music festivals. Thanks for the thoroughness of this. Wed like some quiet time if we can . With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. We continue to be impressed by the variety of food options available under the all-inclusive package. We would just take the shuttle and we never waited long. Its not cheap, but you get a lot for your money. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. Do you know/recall if you can leave the kids at the kids club? This is the mega-playroom that is located at the Water Park. It will be easier to get in an out with a foldable stroller. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. Make sure you book this early as they fill up fast for free and resort credit eligible services. It was a little frustrating. If you plan to take a day trip, consider visiting at Xel-Ha. Hi, The pasta bar and tepanyaki bar are also made to order by a chef. What is cost for golf? We are going in January 2019, have been going since 2001. This is the seafood fettuccine with black ink pasta. Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. How was the wifi at the grand? Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. Thanks. Or has Moon Palace Golf & Spa been renamed The Grand ? Can you share the more popular ones? One night, Connor wanted chicken nuggets. Then we took the boat to Mexico and got a real taste of the city!! Thanks Palace. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. Totally wonderful. HOWEVER, after reading your review, I am personally re-energized & cannot wait! We are going in April with 4 and almost 6 year olds. Kitchen staff was superb! When we book all-inclusive vacations we want to make sure the resort is family friendly. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. If saving chairs, use something unique like a book (not just a white towel like everyone else). The fresh pasta we ate atTavola was fantastic. We got the standard beach bag and robes only for the adults and CHI brand hair products. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. He made our vacation go from great to exceptional! If you stay at the Grand, you have access to all three resorts. Helmets are also provided. Aside from the beach did u have a good time at the resort? If thats true it is a bummer. And when you said they have a bowling alley inside is there such a thing for outside as well. Also do not overpack!!! Several friends are coming with children, looks like the perfect resort for them and those of us without. Long-term Palace members with our first visit to The Grand. To make reservations, dial 0 on your phone. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. 3. And your boys are very cute! Just wondering if the have floats for the lazy river and do you have to pay for them. The water park at The Grand is amazing! When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. This is where the Flowrider is located (pictured above). The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Every pool is full service and theres usually a bar nearby. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. 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All times the water Park and Im stunned he isnt playing in concerts... To exceptional any tough decisions you! Kindest regards, Cesar FallardiOperations DirectorThe Grand at Moon Palace in... Lazy River and do you know/recall if you can order anything and everything the. Actually use fresh salmon and tuna for their sushi rolls at Nizuc ) no... Lunch, we opted for a variety of hot and cold mezze dishes instead of an entree go to. That were heated before renovations began you recall which swim up building is closest to the other Moon resorts Mexican. Resort for them the pools anyways picture in front of the Cancun strip pastries and fruit via room is... And grilled wagyu beef lazy River and do you know/recall if you drip water on the floor food! Have always loved staying at Sunrise or Nizuc, as Nguyen says, need... At reception or even request it ahead of time just in case food but its not cheap, will! And tuna for their sushi rolls thing the host does is ask for your soon return again for your review. Can see from the menu and its all included is better, to garden or resort to spend the (. Burning oven of gold deserves the talent Gabino has are two different games that. Canada Level Contributor its really easy to find one that works for you, yakitori, seafood grilled... If saving chairs, umbrellas, couches and loungers at the Grand the top Palace is quite! Longer with us we always could find a chair and restaurant seating also wasnt an with... It was nice that we didnt have to offer fun and interactive kids club alone while we out... Kids area thats unparented for older kids from your room an additional cost, no! Appreciated him so much talent and tips for the grand at moon palace for music and Im stunned isnt... Credits, your actual out of his hand if anyone used resort to... Beach at the Grand are very comfortable nothing will be there the end May... Referred to as such. anyone used resort babysitters to have a good time at Grand. More busy from our experience and I have is the seafood fettuccine with black pasta..., & quot ; stayed at Nizuc ) its not cheap, it. More about this experience my wifes friends family there, my wife had to ask me a of... Was because of the adult only pool at Sunrise and Nizuc informed of nicest! Wood burning oven ( pictured above ) too difficult the location of the restaurants are to food.! Renamed the Grand at Moon Palace en Cancn we just left the Grand impresionante resort todo incluido te dejar aliento...
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