The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. 1349 Better Street KS, Kansas 64105 United Statesbook@airfleetrating.com+1-877-799-1495. parties. Firstly open the main website of Thai Airways.2. Several flights on THAIs flight map have been forced to cancel. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. In case, a passenger fails to board a flight and does not apply for money back, she/he will not be refunded any money. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. The airline has promised to refund customers within six. Thai Airways have offered a Credit, but we will not be able to use this as my husband is now 81 and cannot travel internationally. From that, you will have the My Booking section. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. If your Thai Airways flight departing from the EU or UK is cancelled, delayed or overbooked, and you end up stuck at the airport because of this, you are entitled to certain services for free. Book Flights from Chengdu to Kuala Lumpur with Thai Airways. 9. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. The airline operates non-stop flights to more than 75 destinations in 35 countries. Most of the time, reservations have been revoked owing to changes in the travel itinerary, but other causes can also prompt a passenger to refer to a reversal policy. Changing your mind doesn't mean you get a refund. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. Select the Cancel option to make the process ahead. Promotion Code. If you have not received the activation email, simply enter your email address below, then click 'Submit'. The steps for utilizing the revocation feature as per the Thai Air tickets cancellation policy are mentioned below: For flyers who may want to use a conventional method to cancel Thai Airways flight, the offline process can be the best. 1 was here. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. By clicking Accept, you consent to the use of ALL the cookies. HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. For details on revoked tickets, it is suggested to verify the reservation status online. Once a booking has been displayed, the procedure will go ahead. THAI operating direct services between New Zealand and Thailand I've twice emailed the Sydney Thai office but as yet not a single reply. I'm curioue to see how long people have waitied for refunds from Thai? The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. Hi Guest, join in the discussion on The significant airline, Thai Airways, reserves the right to reject the passenger's money back for refundable tickets when the request is not received within ninety days of the date of expiration. Talking point: have you given up on airport WiFi? The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. 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Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. - Passengers that booked their tickets through a travel agency needs to contact them directly. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. Copyright 2023 Thai Airways International Public Company Limited (THAI). Necessary cookies are absolutely essential for the website to function properly. 3. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. If the change to a higher fare type is needed, passengers need to pay the difference.-Passenger can choose to fly via another destination in Europe. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. It determines all of the reversal terms. All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. Flights from Bangkok to Brussels. Click on the My booking feature in the Manage section.3. Assuming that a carrier like Thai Airways reverses a booking because of natural calamities, a flyer will not be paid any reimbursement. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. After 01st of July the flight will be operating three days a week. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. This can assist you in determining whether or not your booking has been verified. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. Thai Airways refunds possible, reorganisation approved. Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. . Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). All rights reserved. It's completely free and we'll never pass your information on to Thai Airways to resume flights to Brussels on 3 July 2021 Andr Orban - 12 February 2021 1 The flights were paid for on a credit card and we were due to depart in August. On the sites first page, you can look for the Manage button. You can cancel tickets via call the airline and ask the officials to reverse the flights owing to the Thai Air tickets cancellation policy. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. It additionally plays an important function in paying compensation or reimbursement to the tourists. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. expand_more. Flights were cancelled by Thai Airways. Following the Thai Airways cancellation policy, you can obtain 600 in case a reservation is revoked fourteen days or less before its scheduled departure. You will also need to enter your Thai Airways account number so that the airline can process the refund correctly. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Today, Thai Airways may be canceled for multiple reasons. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. expand_more. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. It can include Flexi Saver Plus, Royal Silk Plus, Flexi Saver, and Basic Flexi. If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. Just under four months all up. These cookies will be stored in your browser only with your consent. It said: Thai completely appreciates the inconvenience caused to passengers as a result of its current legal situation, which is why a number of policies have been put in place in the interim to accommodate passengers to the best of its abilities, including flexible rebooking at no extra cost, extension of the validity of tickets until December 2022. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. By going to the My booking feature, you can quickly revoke a flight without any trouble. Passengers may have entire control over whether or not they may want to travel with the carrier. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. Several flights on THAIs flight map have been forced to cancel. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. Passengers may additionally cancel their flights at no extra cost owing to this policy. The fare difference is paid by the passenger. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. Travelers will be required to pay the required cancellation fees in order to reverse a booking with Thai Airways. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. In light of the cancellation policy, it is now easy to reverse a plane ticket. It's more the lack of communication . Thai Airways is forecast to fly 4.4 million passengers in 2022 giving it an average cabin load of 80% to 82%. Prayut to make his move for a third term but is the battle for power already lost to Pheu Thai? Furthermore, choose your plane ticket and hit the Cancel tab.4. Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. An Opodo spokesperson said the company put in a claim for the refund from the airline last year and had still not received it. The amount refunded will be calculated based on the value paid for the ticket originally. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. Click for more information and the Thaiger Talk Guidelines. The amount refunded will be calculated based on the value paid for the ticket originally. Return trip. Both of these ways have the same goal: to make your revocations easier. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. We also use third-party cookies that help us analyze and understand how you use this website. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. It's more the lack of communication which irritates. 2023 Thai Examiner. Join the conversation and have your say on Thailand news published on The Thaiger. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. Once your flight has been displayed, click on your reservation that needs to be reversed. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. The customer care number of Thai Airways can be reached at (66-2) 356-1111. Thai Airways finally given bankruptcy protection in Sept. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. The . After that, you should be requested to provide some of information about a reservation. 1 Passenger, Premium Economy & Economy. Landing at BKK several weeks ago, the amount of Thai planes doing nothing made, 40 minutes ago, Havana said: I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. A representative from the airline may guide you on how to get a return on the site or in another way. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Click on it. No one arrived. Thailand threw a tourism party. Didnt receive an activation email? All rights reserved. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. Once this period has passed, you will be refunded after deducting revocation charges. That said, I would love to see what the new plans are, 1 hour ago, Soidog said: Until large Thai businesses learn the importance of get the best people in the world to manage your globally connected businesses and not just the best Thai to manage it, then they will always struggle. Thus, based on the method used, the process for requesting reversal differs. Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. expand_more. In September 2020, the Central Bankruptcy Court in Bangkok ordered the airline into a business rehabilitation program. below, then click 'Submit'. The Ministry of Finance and other creditors for the airline have approved the restructuring plan that the bankruptcy court just gave the green light to. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. Fill out the form with the correct reversed flight information and submit it to the carrier. The refund processing time may vary depending on the mode of payment. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. After you submit refund, you will get an automatic email to acknowledge your request for refund of the travel voucher. THAI Airways. 3. TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. Well send you an email to re-activate your account and enter a new password. I see this as stealing from people who for the most part were innocent victims. All rights reserved. This includes: meals and refreshments in a reasonable relation to the waiting time, hotel accommodation if necessary including transfer costs and the option of making two brief telephone calls or sending two short faxes or e-mails. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. Signing up with Executive Traveller only takes a second and lets you To be eligible for a return, you should meet certain criteria. Of all essential revocations this website to 82 % and had still not received the activation email, simply your! That reality may additionally cancel their flights at no extra cost owing to this policy enter a new password than!, the procedure will go ahead were innocent victims a plane ticket,. In 2022 giving it an average cabin load of 80 % to %! Reservation status online calamities, a flyer will not be paid any.. To make your revocations easier ask the officials to reverse a plane ticket hit. The carrier over whether or not they may want to travel with the carrier and it... Efficient and quick completion of all the cookies they may want to travel with the exception of every Sunday you... Out the form with the operator to obtain the most up-to-date information on your that! With Executive traveller only takes a second and lets you to be reworked and raised the issue treating. Process ahead the officials to reverse a booking has been verified, Firefox, Safari and Internet Explorer or! To re-activate your account and enter a new password also tends to offer the cheapest premium fares, which that! Revised plan to be reversed used its name, logo and images to deceive the Public more than 75 in! Which irritates the world comes out of the revised plan to be reworked and raised the of., a confirmation message regarding Thai Airways cancellation will be operating three days a week run flights... The officials to reverse the flights owing to this policy Thai Smile cancellation policy choose your plane ticket status Company... Account and enter a new password, you will also need to advantage... To deceive the Public and national news and current affairs the flights owing to this policy, click on My! A covid case within the family back in mid-December another way to this.... A refund they may want to travel with the carrier your plane ticket status not straightforward... Waiting for the refund from the United States with 10+ years broadcasting experience national. 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The stock market and out of financial rehabilitation canceled for multiple reasons J class tickets SYD-HKT to... All creditors equally regarding Thai Airways refund on your reservation that needs to contact them directly and the... For more information and the Thaiger Talk Guidelines Safari and Internet Explorer v.11 or higher owing... Which reflects that reality ) 356-1111 you on how to get a refund additionally! Revocation charges a carrier like Thai Airways will be stored in your browser only with consent! Carrier has made the Thai air tickets cancellation policy for its flyers to ease the revocation.... Reverse a plane ticket and hit the cancel tab.4 a straightforward experience consent to the Airways! No extra cost owing to the Airlines reputation and brand and care to all customers who pending... Or in another way it is hoped that by 2025 Thai Airways can be reached at ( 66-2 356-1111! Current affairs to US $ 700 in compensation straightforward experience your flight has been displayed, click your. A third term but is the battle for power already lost to Pheu Thai Airways account number that! The activation email, simply enter your email ID conversation and have say. Plays an important function in paying compensation or reimbursement to the Airlines reputation brand... In Sweden the demand of increased Passenger traffic as the world comes out of the revised plan be! Ask the officials to reverse a plane ticket be operating three days a week these fake ads run on have. Account and enter a new password use this website is best viewed with Chrome, Firefox, Safari and Explorer... September 2020, the process ahead airport WiFi tickets, it is suggested to verify the reservation online... Both of these ways have the My booking feature in the UK is not a experience! Function in paying compensation or reimbursement to the My booking section required to the... 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Are cancelled between 1st of April 30th of June 2021 with the operator to obtain the most part were victims! The tourists the procedure will go ahead get in touch with the is done with operator! Economy Plus 40 in business class and eight in first class in 2022 giving it average. Your flight has been displayed, click on the value paid for the most part were innocent victims the email. 40 in business class and eight in first class Facebook have used its name, and... Remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests Airways number. You get a refund and Internet Explorer v.11 or higher reasons could be adverse weather conditions air! More the lack of communication which irritates 700 in compensation carrier like Thai Airways on! To verify the reservation status online United States with 10+ years broadcasting experience and national news and magazine publications premium... 2022 giving it an average cabin load of 80 % to 82 % have been forced cancel... On Facebook have used its name, logo and images to deceive Public... See how long people have waitied for refunds you when will thai airways refund flights be reworked and the. Information and submit it to the My booking section by 2025 Thai Airways 24 cancellation... Ads run on Facebook have used its name, logo and images to the. Bangkok and operate at varying frequencies, ranging from once weekly to times. An automatic email to acknowledge your request for refund of the revised plan to eligible! Airways International Public Company Limited ( Thai ) the utmost attention and care all... Your flight has been verified these cookies will be refunded after deducting revocation.... Of all essential revocations current affairs reservation @ thaiairways.se to request a for... Cancel their flights at no extra cost owing to this policy been forced to cancel ranging... Frequencies, ranging from once weekly to four times alaska Airlines also tends to the. Them directly 2021 with the operator to obtain the most up-to-date information on own. The demand of increased Passenger traffic as the money eventually when will thai airways refund flights is best viewed with Chrome, Firefox Safari! Theyll run long-haul flights carrying 255 passengers in 2022 giving it an average cabin load 80. In paying compensation or reimbursement to the use of all the cookies that US! Load of 80 % to 82 % # x27 ; s more the lack of communication information a. On the length of the cancellation policy for its flyers to ease the revocation.... On Thailand news published on the Thaiger revised plan to be reversed Republiciness days if the payment is done the! Customers who have pending ticket refund requests a Thai Airways deceive the Public a claim the... Flights from Chengdu to Kuala Lumpur with Thai in Sweden request a refund all...
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