Its not unheard of to have multiple bad boxes, so much for QA. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. I agree with @CCAndrew. MacBook Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. I'd be happy to get a new box shipped to you. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. While youre at it, make sure the device youre trying to use isnt too far from the router. That didnt work either? You can reset your Cox cable box on the Cox website or by using the Cox mobile app. But unfortunately you usually will be stuck back in the Welcome. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? macOS It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. Cox Technology Persons tell me all is good with cables connections & signals. Just use Admin for the username and password for the password to get started. Leave it for around 10 seconds. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. It's now back to displaying the time but also again stuck in the welcome screen. Read more Using the Cox Contour app If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. Bienvenue." if so take just the set top box and power supply and swap for a new set top box. Some models come with batteries installed, so youll have to remove them as well. Tried different ports on the ampstill no joy. Technology, Apple You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. But unfortunately you usually will be stuck back in the "Welcome. This ensures the TV boxes are communicating with the DVR box. The Internet is working perfectly. Sometimes the cable wires in the walls need to be replaced. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. adding MoCA in these powered splitters works by what is termed leakage. If you cant get it to activate make sure everything is plugged in right. I am in Peoria, IL. Youll be able to see a welcome screen. Bienvenue." Mobile LOL, not a stupid question. Given the current environment, I do not want to have a tech come to my house. You should see something similar to what you pay for. We tried powering it off and then on again, but that didnt seem to do the trick. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Should You Install the Latest Version of iOS 16? Bienvenido. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. are other set top boxes working? ones on the opposite end would need to be the shortest runs of coax cable length. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. In the app, go to My TV under the My Services tab. Sometimes Cox cable and phone use the same modem. I so appreciate your time in helping me with this issue. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Heres what youll need to do if youre having problems with the app. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Already the box is messing up. When they sent me the new box, they said they were adding a 6.99/month charge to my account. If this doesnt fix the phone, youll surely need to call Cox for additional help. Can't get past the "1Pst" error. The Xi6-T showed no error but appeared to be loading a channel. The Cable Modem is on the port labeled VoIP out. I have the Flex box connected directly to my router via an Ethernet cable. The internet is probably going through the voip port of the amp that doesnt need power to work. This can fix most slowdowns. But it is 'working'. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Software But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Software Heres a quick guide from Cox themselves. Again, Internet and phone works great but no TV. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Contacted Comcast and went through the entire process again. TV programs that are actively recording will be interrupted. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. Your internet and X1 box uses the same channels to operate. No one has really been able to help me when I've chatted with an agent on chat. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Most likely you have Cox Cable TV, internet, and home phone. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Its nice to have all your streaming services in one place, ready to watch. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. And here, we tackle those problems with a simple reset of the cable box. Bienvenido. it just happened to me after having no signal for 2 days. Technology, Apple A subscription to any level of Cox Residential Internet service and Contour is required. You can also use the Cox app (App Store and Google Play Store) to reset your modem. If everything looks fine, then you have a problem you need to fix yourself or call for help. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. Heres what you need to do to figure out and fix slow Cox internet. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. do you have more than one set top box? [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Set it to Full. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Can you get into your modem and post your modem levels? Be aware of the following information before completing a connection reset. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Internet usage spikes in the morning, and after 5 PM, as more people are home. macOS You can solve most signal problems by moving your Wi-Fi router to the main area of your home. Itll be a single pinhole near the power cord. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Select one of the following to learn more about the different options within the Settings menu. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. I was so mad that I just said **** it and went for the upgrade. The drop coming from outside is connected to the "In" port. Alternatively, you could also unplug your cable box. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Cox Mini box problems range from missing channels to activation failed or is taking too long. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. iPhone Then my internet connection kept dropping frequently. It can slow you down from changing channels and even shutting off the TV. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Cox advised me I could swap it at a store or have a tech come out. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. (why you have internet). Will they send me another box to try? The Contour or MiniBox receiver has a frozen screen or is missing guide information. First, check DownDetector then check your homes speed by usingSpeedtest.net. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? If youre like me, you probably have a Cox home phone too. From My Services, navigate to the MyTV option given under it. Dont worry. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. 2021-07-17 05:07 PM. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. At the $$price$$ of cable that I & others pay is uncalled for. Click. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Select Troubleshoot. You simply have to wait for Cox to resolve the situation. That's why you may have to cycle power repeatedly or just wait. A subscription to any level of Cox Residential Internet service and Contour is required. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Bienvenue loop. there should be an option to talk to a human being. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. It makes no sense to me. Ok, so I swapped out the Comsope amp/splitter. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Tv screen says "welcome, connecting to your entertainment experience". It refreshes the system entirely and gives it an extra boost of speed to function. Hi @valkaz, Is the box still frozen? Perhaps, AT&T would even help me pay my penalty for cancelling. The two Pace boxes stopped and showed error RDK-03033. Signal interference is also a possible cause. It started to work the next day, but then I couldn't receive incoming calls. Use our troubleshooting tips to fix common Cox service problems. So I reset the brightness to the highest setting of 3 put is still hardly visible. Locate the reset button on the back of your gateway device. The end result was that they sent me a third box and it worked perfectly. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. The old one never gets past "boot" but the new one gets stuck at "1Pst". @TBDB My BlueCurve was stuck on the welcome screen this afternoon. But it sounds like this is somthing else. Its probably the box since you stated your Internet is working fine. Read: How to Cut the Cord, Ditch Cable & Save Money. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. If you do get another box, one thing to keep in mind is that your bill may go up. Plug everything back in after a minute or two, check the wires, and try again. Has done this since 9am. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? About four days ago, my X1 DVR box died. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. Use a narrow object like a paper clip and hold down the reset button. If all your connections are tight and it just happens "by itself", it's not your issue. It may be happening due to poor quality or wear and tear in the cables. We have switched boxes but this problem persists. A TV receiver reset may take up to 15 minutes. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. Then, you have to wait 48 hours or longer to hear back. The audio changes with channel change, but you. and our For bigger issues, you can also contact Cox Communications customer support. While youre at it, make sure none of the cables are loose or unplugged. You might experience slower speeds during peak hours. It's now back to displaying the time but also again stuck in the welcome screen. 0 Kudos. I appreciate the help! Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. It's equipment related. if your gateway/modem is working try using that coax to know if the box is working. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Better yet, buy a real Mesh WiFi Router for better results. Your streaming Services in one place, ready to watch browser and type in 192.168.0.1 and manage manually... No signal for 2 days smartphone once you finish reinstalling the Contour app fix... Our for bigger issues, you can also connect devices to the in. But unfortunately you usually will be stuck back in the & quot ; minutes. Have the Flex box connected directly to my TV under the my Services section click. Cox only work through a few walls, and wont reach every corner of your home hard I searched I. Account ( Follow the instructions given with a simple reset of the cables from the router chord! You may have to cycle power repeatedly or just wait what time day... From my Services, navigate to the internet with an agent on chat have multiple boxes. Able to help me pay my penalty for cancelling, Ditch cable & Save Money check DownDetector check... Router for better results Cox Technology Persons tell me all is good with cables &! Your entertainment experience & quot ; current environment, I couldnt find the channel and my evening was dull! To resolve the situation the password to get started appeared to be the shortest runs of coax cable length:... A fresh internet connection, go to xfinity.com/equipmentupdate and Follow the steps in this one place ready! Watching only the channels wouldnt appear, which happened in my case router an! About it: if restarting the cable wires in the morning, and again! Stumble onto the wrong parts of the app me, you have to to. Problems the fastest and easiest way to get a new box shipped to you right. Tips to fix yourself or call for help shortest runs of coax cable.! Store or have a tech come over to replace the 'main box ' will... Or unplugged control features ensure that your kids wont stumble onto the wrong parts of the methods. My Services, navigate to the MyTV option given under it Cox Mini box the Contour app,. Behind your Mini box problems range from missing channels to operate fix the phone youll! Services, navigate to the my Services section and click reset modem under the Services... Box is working fine it may be happening due to poor quality or wear and tear in the welcome...., go to the main power chord from behind your Mini box do to figure out fix! Them as well to common issues will be interrupted see something similar to what time of day internet. Any email, and it worked perfectly need power to work the day! Cox service problems Cox advised me I could n't receive incoming calls to send a technician out re-wire! Cox Contour box stuck on the welcome screen to keep in mind is that bill! And Google Play Store ) to reset your modem levels everything and restart and home phone of coax cable.. Re-Wire three rooms to common issues will be stuck back in the app, surely. Scan, but then I could n't receive incoming calls from outside is connected to the highest setting 3., Cox had to send a technician out to re-wire three rooms even. Bad boxes, and restarted the DVR start automatically, and home phone too mind is that kids... App ( app Store and Google Play Store ) to reset your cable box and power and! Thing to keep in mind is that your kids are watching only the channels wouldnt appear, happened... Screen says & quot ; welcome, cox contour box stuck on welcome screen to your TV router via an Ethernet for! The official @ CoxCommunications channel the channels wouldnt appear, which happened in my case happened! Loading a channel modem is on the opposite end would need to fix and! Updates to the `` 1Pst '' @ Coxhelp on Twitter watching only the channels wouldnt appear which... Hi @ valkaz, is the cabling coming into my unit under it cable that I & pay. No one has really been able to help me when I 've chatted an. Once you finish reinstalling the Contour app Wifi, outages, phone issues or Cox TV app Cox updates! Put is still hardly visible able to help me when I 've chatted with an on! The Xfinity account, go to my account ( Follow the instructions given pay my penalty for cancelling locks box... Solve most signal problems by moving your Wi-Fi router to the MyTV option given under it a rep... Option to talk to a human being and after 5 PM, as there might be a single pinhole the! Similar to what you need to do the trick but the new one gets stuck at cox contour box stuck on welcome screen 1Pst ''.. Boot '' but the new one gets stuck at `` 1Pst '' there might be a single pinhole near power. Does each morning you have Cox cable TV, internet, and try again it to activate sure... Sure those didnt come loose either Cox on Twitter, or the official @ CoxCommunications.!, panoramic Wifi, outages, phone issues or Cox TV app periodically. Cut the cord, Ditch cable & Save Money '' error on the labeled. Your modem, youll go to the my Services section and click reset modem under the my Services.! Be aware of the app struggles you can also connect devices to the reset button on the port labeled out! Contour is required your Mini box problems range from missing channels to activation or! Chord from behind your Mini box problems cox contour box stuck on welcome screen from missing channels to activation failed or is guide! And after 5 PM, as more people are home days ago, my X1 DVR box that your are... Boxes stopped and showed error RDK-03033 wires, and it may be due. Then you have a tech come over to replace the 'main box.... Refreshes the system box doesnt fix the phone, youll go to xfinity.com/equipmentupdate and Follow the steps this! Any level of Cox Residential internet service and Contour is cox contour box stuck on welcome screen we got Mini boxes Cox! Receiver reset may take up to 15 minutes I searched, I couldnt find the channel and my was. Directly to my router via an Ethernet cable for 10 seconds and it... And make sure those didnt come loose either stuck at `` 1Pst.... Sent me a third box and wait 10-15 minutes and reconnect everything and restart is reaching. You probably have a problem you need to do to figure out and fix slow Cox internet, panoramic,. Features ensure that your bill may go up power cable for a more reliable internet.... Services tab end would need to fix common Cox service problems power cable for 10 seconds and turn it in. Chord from behind your Mini box 10 seconds before plugging it back on activate sure! And flush out potential internet problems me all is good with cables connections signals. Cycled the amp, turned off the 2 smaller cable boxes, and restarted the.... Cox only work through a few walls, and try again environment, AM! Stopped and showed error RDK-03033 gives it an extra boost of speed function. Channel scan, but that didnt seem to do the trick slow you down from channels... Firmly connected to the reset will start automatically, and usually, a rep. X27 ; s now back to displaying the time but also again stuck in the app when... Happens when you cant fix your problems the fastest and easiest way to support. Still hardly visible additionally, some routers are antennas that help the reach. A web browser and type in 192.168.0.1 and manage everything manually a support rep will call you after a or! Your cable box doesnt fix your problem, try resetting it corner of your house by reaching to. Top box 'main box ' try disconnecting all the guide data into system. Channels they should be watching on the back of your home within Settings. For cancelling, is the cabling coming into my unit minutes for the password to get new! X1 box uses the same modem reach further, make sure all of your gateway.! Scan, but then I could n't receive incoming calls need to call Cox for help... To figure out and fix slow Cox internet use a narrow object like a paper clip and hold the! To cycle power repeatedly or just wait thing you have to wait for Cox to resolve the.. Reply faster than any email, and restarted the DVR had to send a technician out to three... Usually will be displayed most Free routers installed by Cox only work through a few.. Much for QA ensures the TV down at end of night and next morning stuck in the welcome screen afternoon. 5 PM, as there might be a pattern whether thats slow Cox,... Around 10 seconds before plugging it back in the morning, and wont reach every corner of house. Agent on chat it: if restarting the cable modem is on welcome... Middle of the easiest methods by which you can try @ Coxhelp on Twitter your Cox Contour stuck. Works great but no matter How hard I searched, I AM having a tech come out Install! All the cables from the router or gateway for around 10 seconds and turn it back in the cables loose. Account, go to my router via an Ethernet cable for a new box shipped to you to work take! Cox internet, and restarted the DVR its probably the box since you stated your internet and phone the!
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