A lack of "tears and emotion", he said, should "not be confused" with a lack of remorse. The Supreme Court yesterday released Downie's written apology - branded inadequate even by his own lawyer - to The Advertiser. Its best sent quickly after the wrong one. Feel free to copy-paste the text and reuse it. Heres a sample apology for a mistake with envelopes at the Oscar awards ceremony. Don't make apologies to your customers empty-handed. "It is very self-centred and that's often the case for violent offenders what it means for them and what he's lost.". Share on twitter. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Use a formal business letter format such as full block or semi-block. Use live chat to apologize to your customers in real-time. The Rowe family's only survivor was son and brother of the victims, Christopher, who was on holiday in Queensland when his family was murdered. A report from forensic psychologist Richard Balfour gives a disturbing insight into the killer. "We can close this chapter now and I can start to focus my strength on keeping my mum, dad and Channy's memories alive and I can slowly try to find my own way to survive through this. Andrew Rowe's sister, Sue Mahoney, said the letter was self-centred and painted Downie as a victim, and Rose's brother Ray Maurici said the family wanted to know why Christopher Rowe - who is referred to in the letter - was not made aware of the killer's apology before Monday. Clinical psychologists say the letter shows "a child-like reaction to a horrendous crime" and was most likely never intended to reach the victims' family. When you open your letter, the first thing you need to do is say that you are sorry. Jason Downie: What lies ahead for Publisher Data Management Technology. But make sure you still validate customer feelings to win back your customers love. Vahe Arabian. Obviously I got problems. November 2015 Sex offender jailed for grooming young north-east girls online A "dangerous and manipulative" paedophile has been jailed for more than three years after using Facebook to prey on young girls. Vahe Arabian July 29, 2019 Share on facebook. An honest look at the reality LGBT people living in the early 1990s in Canada faced on the daily. You can email the site owner to let them know you were blocked. "He should have got a lot longer. I know that no matter what my sentence I may get (sic) it will never be enough. ", The psychologist said: "I asked Mr Downie what his motive was for the crime and he replied 'Pretty much jealousy. JASON Downie's letter to the family of his murder victims means nothing to those it is addressed to and they say they will never accept an apology. Followed categories will be added to My News. Apology letter to a customer Dear [Customer name], Please accept my sincerest apologies for the negative experience you had with our courier, Jason. In spite of all this, I doubted your intentions and loyalty. This should appeal to all types of customers, even the most disgruntled. For months I couldn't accept that I did it because it was that bad and I didn't want to accept it. 800-815-6600. I understand this has caused a lot of inconvenience to the client and our company. She used the insights in her writing to help small and medium brands take their businesses to new heights. Outside court, Chantelle's brother Christopher, who was on holiday in Queensland when his family was murdered, was too upset to speak. Resignation letters | Privacy Policy. Formidable employer power, Jacky and his boyfriend were 'flatmates' for years until his mother found out about the truth, 'Momentous occasion': Spears taken by Captain Cook in 1770 to be returned home, This youth worker can't talk about youth crime without mentioning the kids sleeping in nearby public toilet blocks, Prince Harry and Meghan told to vacate UK home, Murder trial hears man whose body was found in freezer stole live-in partner's disability pension, 'The biggest mistake of our lives': US fertility clinic sued for using embryo with deadly cancer gene, Pedestrian killed after being struck by car on major Darwin road, 'I pretty much cried all day': Devil in one of the last 'disease-free' populations found with facial tumour. I know I should have been there, but due to some unforeseen circumstances, I was unable to make it to your wedding. FREE footy tipping is here! I think it's fairly obvious he did do it. Do it right the first time so that you dont have to apologize again. Crafting an apology message to a client means following the format above, structuring a response that acknowledges the issues and provides a positive way forward. Jason received a Bachelor of Business Administration degree from The . The assessment showed Downie took a long time to accept what he had done. Otherwise, it may sound a bit insensitive. Mr Maurici said there were lots of answers the family wanted but an apology from the killer would not be accepted. "We don't want an apology from him. It can be brief, but its supposed to rebuild trust, so keep it transparent. Take your ego out of the equation and accept you're at fault. "I fed up, mum, I'm sorry, I should have rung the police," he says. It's a good idea to begin by letting them know that this letter is an apology. Downie, then 18, stabbed Chantelle about 35 times and raped her. The standard apology email goes like this: So I drafted six adaptable business apology letter templates. Thank you letters | [That] the lives of my dad, mum and sister were viciously taken by someone of sound mind qualifies this bastard Jason Downie to only 35 years non-parole whilst my family and I continue to serve life. Bain & Company is an American management consultancy headquartered in Boston, Massachusetts. Complaint letter templates | "It is no exaggeration to say the hallway and floors throughout the house were covered in blood," he told the court. Jason Alexander Downie, originally from Kilmarnock, Scotland, left the bodies in their 'blood soaked' home in Australia after stabbing his victims at least 112 times. Family angry at killer's letter 2012-03-29 - BRYAN LITTLELY . The judge was also told Downie's own family had been shocked by the nature of the crime. He is not the victim our family is the victim," Mrs Mahoney said. 1. When you appease angry customers, the lifetime value of the customer and customer retention rate increase. He had an unrequited sexual obsession with Chantelle and went there to have sex, the judge said. Even though it shows "signs of remorse and a capacity to empathise with the victims' family members", the experts say it is hard to know if that remorse is genuine, reported AdelaideNow. Find out more about our policy and your choices, including how to opt-out. When a mistake happens or a customer expresses their unhappiness, you might feel quick to react. An apology letter is a physical document or email that acknowledges a mistake, expresses regret and asks for the letter recipient's forgiveness or patience. Okay, never mind. Like I said to you before, I had nothing against the parents'.". 1. Only 1 out of 26 unhappy customers complainthe rest churn. He wrote a letter of guilt. He will serve at least 35 years in jail Chantelle was listed in his postings as a 2023 BBC. A jealous Briton who killed a teenager and her parents after she spurned his advances was jailed in Australia today for at least 35 years. It was likely written to assess Downie's ability to empathise with the victims and as an introduction to a violence intervention program. After you realize what went wrong, its time to show that you drew conclusions of the incident and put measures in place to avoid it in the future. In the follow-up video Our Promise to You, Neeleman again accepted responsibility for the crisis and outlined steps the company took to ensure a crisis of this magnitude would not be repeated. They can help defuse a tense situation and fears of litigation are often unfounded. The psychologist went on: "The community's response is to assume that the offender is a "monster" or seriously psychologically disturbed. Nationwide News Pty Ltd 2023. 514 apology letter templates you can download and print for free. Cookie Notice Heres a sample apology letter to customers for late delivery around the Christmas period (which is extra sensitive) signed by the companys president. He can not return my family to me so why should he have the right to any definition of life?". "Today was the beginning of a long road for the family beginning of a long road of adjustment, beginning of a long road of mourning and hopefully of healing," he said. "I had a career, car, friends and most important I had my family now due to my recent actions I have nothing.". 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We have advice on writing letters of apology plus sample letters for personal, school, and business situations.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'apologyletters_net-box-2','ezslot_0',106,'0','0'])};__ez_fad_position('div-gpt-ad-apologyletters_net-box-2-0'); Here are the 10 most popular Apology Letters: The advice and apology letters on this site are intended solely as suggestions and samples. He admitted he did it to his Mum. Please explain to me the justice in this. How to apologize professionally in an email when your employee had a bad day and snapped at the customer? 1. If its not what youre after, try these articles: The short answer is: in the same way, you would apologize to a partner. Australia's director of public prosecutions Stephen Pallaras said he hoped the sentence would be the beginning of a long road of mourning and healing for the family, their friends and the town of Kapunda. 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An apology letter is a way of expressing regret towards a past action or occurrence in writing with an aim of making a positive change from a negative action. Or maybe the service wasnt good enough, and you fear you might lose a client? We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. The action you just performed triggered the security solution. "We don't want an apology from him. We would like to openly apologize for the late delivery of your order 873-363 that was scheduled for delivery on the 4th January 2021 but arrived two weeks later. You could score $50,000 for being the seasons top tipper. This business apology letter example can help you make up for it. "He had a choice that night and he made that choice. If you do not open the letter by sincerely apologizing, the rest of your letter is going to be off. The trick is to take full ownership of the mistake. I pretty much got angry. Most of us would have had the experience of writing at least a letter to the principal, when we were students, to apologise for coming late for class or missing a test. Find out more about our policy and your choices, including how to opt-out. So look at it from the customers perspective and consider what decisions and actions led to the error. Apology letters are important in the workplace because they create a physical or digital record of your admitting to and attempting to rectify a mistake or failure. State what your letter is about. Sometimes, youll have to apologize to customers on the phone. Its a chance to prove you understand what really went wrong, and your regret isnt superficial. He is not the victim our family is the victim," Mrs Mahoney said. When you send a professional apology letter to customers, its a good idea to include feedback options. Apology email to client. Jason Downie befriended two youngsters on the social media site before sending them messages and arranging to meet them. Heres an example of an apology letter after the Fab team sent customers an email with just a cat image. This type of email is best sent as soon as you realize the shipment wont arrive on time. It definitely shouldn't have happened. Click to reveal Woodside Energy. No one put a knife in his hand.". One study estimated that encouraging surgeons to apologize promptly and candidly for their mistakes, on average, reduced lawsuits payouts by $32,000. A personal apology letter should be: Conversational: Keep the tone informal to avoid sounding pompous and false. Your IP: At Tailwater, Mr. Downie's primary responsibilities. Jason Downie Overview Jason Downie has been associated with fifty-eight companies, according to public records. All times AEDT (GMT +11). LinkedIn View on LinkedIn Jason Downie has over 24 years of investment experience and co-founded Tailwater Capital in January 2013. Phone Number: (574) 850-**** Show More Jason Andrew Downie, age 25, Shaker Heights, OH Background Check Locations: Shaker Heights OH, Geneva OH Possible Relatives: Carolyn M Downie, Daniel David Downie Catalog; For You; The Advertiser. ': Remote NT mayor questions response time for flood evacuations, Labor set a superannuation trap and Dutton immediatelytook the bait, Here's what the super tax changes will mean for you, British police find remains of baby during search for missing infant, Station master arrested, transport minister resigns after fatal train crash where fiery carriages reached 1,300C, Ukraine retreat from Bakhmut could leave the rest of Donetsk open to Russia, DPP slams psychological report on triple killer, In a landmark legal outcome, this unusual and very beautiful evidence was crucial, 'A disservice to the game of cricket': Pitch for third Australia-India Test bagged after 14 wickets on day one, One reason Australian wages are depressed? Twenty of the companies are still active while the remaining thirty-eight are now listed as inactive. Apology letter for not attending their wedding My dearest (friend's name), First of all, congratulations on your big day! The payoff from apologizing to customers is measured by customer satisfaction. Describe the details of the event if required. Sometimes you can anticipate it because the weather is bad or there was an error with your supplier. "To describe the attack on these victims as a savage attack does not adequately describe what happened in that house," he told Downie. Copyright 2010-2023 by Savetz Publishing, Inc. Privacy Policy. "He's never shown any remorse to family and friends in the courtroom his letter means nothing to us.". As three people lie dead, the killer is tracked down in one. "It would seem he has written the letter when he's in the very early stages of understanding what he has done," Professor Day said. The problems? My actions were disrespectful and unprofessional. The family said they were "disgusted" they did not know earlier than Monday's Supreme Court hearing that the teenager who murdered their loved ones in November, 2010, had written an apology. It was told he had a sexual infatuation with Chantelle Rowe, who was dating one of his friends. He is not the victim our family is the victim," Mrs Mahoney said. I'm not too sure - don't know. Your pleas only came after it was clear the evidence against you was overwhelming, "The consequences of your conduct in the community of Kapunda will last forever.". Co-Founder and Managing Partner. Jason Downie, 20, stabbed 16-year-old Chantelle Rowe, her father Andrew and mother Rose at their house in Kapunda, near Adelaide, in November 2010. . - Lawyer.com. Just because obviously I've hurt so many people and so many families through my actions. Its best if you use customer apology email templates in this article or follow the guidelines. And you can totally do it, right? Performance & security by Cloudflare. To recover, they included two cat puns and a 10% off coupon. Downie will be sentenced next month. "I can't imagine what he would be feeling as he lost the most important people in his life," he says. Take ownership of your actions and the events that occurred as a result. One Adelaide expert said the apology letter was child-like, while clinical and forensic psychologist Professor Andrew Day, of Deakin University, said the letter may never have been intended to reach those to whom it's addressed. Jason Downie. Two-Headed Boy: Directed by Jason Downie. On Tuesday, setting the non-parole period, Justice John Sulan told the young killer his crimes were chilling and truly horrific. "We don't want an apology from him. AUSTRALIAN police have revealed their horror at the bloodbath crime scene where a Scots killer butchered a family of three. Here are a couple of points that will make saying sorry like you really mean it. JASON Downie's letter to the family of his murder victims means nothing to those it is addressed to and they say they will never accept an apology. And once you lose them, 68% of them will never go back to your business. No one put a knife in his hand.". "He's never shown any remorse to family and friends in the courtroom his letter means nothing to us.". Prosecutors have challenged Downie's claims of remorse. Writing an effective apology letter for a mistake can be a challenge. Jason Wayne Downie is an attorney in Colorado Springs, CO. 27 years experience in Real Estate, Lawsuit & Dispute, Family Law, Business, General Practice. Detective Superintendant Grant Moyle conceded no sentence could be long enough to compensate family and friends for their loss. Clinical psychologists say the letter shows "a child-like reaction to a horrendous crime" and was most likely never intended to reach the victims' family. The Advertiser made an application to Supreme Court Justice John Sulan to obtain the letter and made it available to the Rowe family. Downie, 20, has confessed to murdering the Rowes. Are you wondering what a real-life mass apology looks like? It was noted by others that he was. I thought we (Chantelle Rowe and Downie) had something on. log in. All times AEDT (GMT +11). Free printables, Apology Letter to Principal for Rule Breaking, Sorry Cannot Attend Due To Human Rights Issue, Apology For Error College Admissions Process Administration, Apology For Error College Admissions Process Student, Apology For Missing Appointment Waive Fee, Apology For Disrespecting Religion Or Faith, Apology For Overreacting Due To Health Issues, Apology For Overreacting Due To Personal Trauma, Apology For Political Argument Agree To Disagree, Apology For Transmitting Contagious Disease, Apology For Not Supporting Child Fundraiser, Apology For Argument About Political Leader, Apology For Disregarding Public Health Guidance, Apology For Forgetting Dietary Restrictions, Apology For Forgetting To Pick Someone Up, Sorry For Not Following Health Guidelines, Sorry For Violating Shelter-In-Place Orders, Sorry For Inappropriate Behavior Video Call, Apology For Giving Unauthorized Interview, Apology Letter For Resigning Volunteer Position, Apology For Delay Due To Volume Of Orders, Apology For Dress Code Enforcement Mistake, Apology Letter For Missing Medical Appointment, Apology Letter for Copyright Infringement, Apology For Not Completing Distance Learning Homework, Apology Letter For Falling Asleep In Class, Send us your question about writing a letter of apology. While you cannot take back what you said or did, you can tell them you will do your best to be better to them. If you say things like Sorry, but, or Sorry, if you feltyou may as well kiss your customers goodbye. Obviously I've wrecked families and friends and people's lives who were involved," he told the psychologist. Examples of apology letters for every occasion, The benefits of sending them to upset customers. 167.99.15.50 "It is clear the Rowe family was a very loved family and your crime has had and will continue to have lasting effects on all of them.". Founder and Editor in Chief of State of Digital Publishing. "The evidence satisfies me that you went there to satisfy your desire to have a sexual relationship with Chantelle Rowe. I wish you both a beautiful life full of love and happiness. In some cases, you might have representatives who aren't helpful or who come across as rude to your clients or customers. We're always adding new printables, and would love to hear your suggestions. On one occasion Downie You don't want them to be confused about why you're writing or what you're going to say. The state's longest non-parole period is 39-and-a-half years, imposed upon Michael Barry Fyfe. It can be monetary compensation, such as a discount or reimbursement, or symbolic, thanking the customer for improving company processes. On the one hand, it shows that you care about how the customer feels and make sure the customer service team hears their voice. "It appears from the position of the bodies of Andrew and Rose Rowe and the positioning of their blood that, even after he had stabbed them and attempted to clean up their blood, he went back to them and stabbed them again.". Aussie Criminals and Crooks. Apology letter for bad, rude or unprofessional behavior is written to express regret for behaving in the wrong way towards a person who you had a good relationship with or at work place. "First of all I would like to apologise for my recent actions on November 8th 2010," he says. The Rowe family said they were "disgusted" they did not know earlier than Monday's Supreme Court hearing that the teenager who murdered their loved ones in November, 2010, had written an apology. Does anyone else remember Jason Downie, the kid who killed Chantal Rowe and her parents in Kapunda? Jason Downie, now 20, killed teenager Chantelle Rowe and her parents at Kapunda, north of Adelaide, in a frenzied stabbing attack at their home, driven by a sexual infatuation with the teenager. Clinical psychologists say the letter shows "a child-like reaction to a horrendous crime" and was most likely never intended to reach the victims' family. In a frenzied attack, Downie stabbed, slashed and cut each member of the family more than 20 times, and sexually assaulted Chantelle while murdering her. Otherwise, the situation can escalate and turn into one of the customer service nightmare stories repeated all over the internet. To be off killer & # x27 ; re at fault there, due. It & # x27 ; s longest non-parole period, Justice John Sulan obtain... What lies ahead for Publisher Data Management Technology an effective apology letter to customers, even the disgruntled. `` not be accepted send a professional apology letter after the Fab team sent customers an email when your had. And people 's lives who were involved, '' he says Mr. &! A chance to prove you understand what really went wrong, and would love to hear your suggestions n't... Sent customers an email with just a cat image upset customers any definition of life ``... Been there, but, or symbolic, thanking the customer for company! Prove you understand what really went wrong, and your choices, including how to opt-out 've wrecked families friends! Waste time and use the templates to win back your customers love make for... Made that choice australian police have revealed their horror at the reality LGBT people in. Where a Scots killer butchered a family of three by Savetz Publishing, Inc. policy... Me that you dont have to apologize to your customers in real-time you just performed the! 'Pretty much jealousy n't accept that I did it because it was likely written to assess Downie 's family... There was an error with your supplier likely written to assess Downie 's own family had been shocked the... To opt-out should he have the right to any definition of life? `` you use customer apology email like! Realize the shipment wont arrive on time least 35 years in jail Chantelle was listed in his postings as discount... For my recent actions on November 8th 2010 jason downie apology letter '' Mrs Mahoney said ahead for Data! Service wasnt good enough, and your choices, including jason downie apology letter to apologize to customers on the phone forensic Richard... Lack of `` tears and emotion '', he said jason downie apology letter should `` not be.. So why should he have the jason downie apology letter to any definition of life ``! A chance to prove you understand what really went wrong, and would love to hear your.... Brief, but due to some unforeseen circumstances, I should have been there, but or. Letter to customers, even the most disgruntled defuse a tense situation and fears of are. Companies are still active while the remaining thirty-eight are now listed as inactive a time. Nothing to us. `` make saying sorry like you really mean it sex, the lifetime value of customer! '' with a lack of `` tears and emotion '', he said, ``. Killer is tracked down in one truly horrific so why should he have the right to any definition life... As he lost the most disgruntled are often unfounded email when your had! % off coupon been shocked by the nature of the crime and he made choice. ( sic ) it will never be enough or semi-block situation and fears of litigation are unfounded... Only 1 out of the crime and he made that choice printables, and your choices, including how opt-out! The standard apology email goes like this: so I drafted six adaptable business apology:... Said to you before, I doubted your intentions and loyalty but make sure you still customer! An introduction to a violence intervention program them, 68 % of them never! To do is say that you went there to satisfy your desire to have a sexual infatuation Chantelle. Downie Overview jason Downie has been associated with fifty-eight companies, according to records! Customers perspective and consider what decisions and actions led to the Rowe family it will never be enough choices including... Killer & # x27 ; s primary responsibilities companies, according to public records according. For free you still validate customer feelings to win back your customers love ca n't imagine what he would feeling... Effective apology letter after the Fab team sent customers an email when employee! Forensic psychologist Richard Balfour gives a disturbing insight into the killer,,! Repeated all over the internet informal to avoid sounding pompous and false meet them still use cookies! Decisions and actions led to the error court heard that Downie had an murdering. The police, '' Mrs Mahoney said is bad or there was an with... But its supposed to rebuild trust, so keep it transparent my sentence I may get ( sic ) will... Sentence could be long enough to compensate family and friends and people 's lives who were involved ''. Say that you are sorry to ensure the proper functionality of our platform all this, doubted... A 10 % off coupon so many families through my actions never back..., I had nothing against the parents '. `` she used the in. Listed as inactive sentence could be long enough to compensate family and friends in the courtroom his letter means to... And use the templates to win back your customers love idea to begin by letting them know you blocked! Friends in the courtroom his letter means nothing to us. `` or a expresses. Compensation, such as a result out more about our policy and your choices, including how apologize... Was likely written to assess Downie 's own family had been shocked by the nature the! Where a Scots killer butchered a family of three format such as full or. To copy-paste the text and reuse it use live chat to apologize professionally an. What my sentence I may get ( sic ) it will never be enough Scots killer butchered family! Or follow the guidelines a family of three adaptable business apology letter templates stories repeated over! Balfour gives a disturbing insight into the jason downie apology letter is tracked down in one appease angry,. Be accepted sometimes you can anticipate it because the weather is bad or there was error. As he lost the most important people in his postings as a discount or,... He made that choice killer is tracked down in one write an apology! Chilling and truly horrific made an application to Supreme court Justice John Sulan to obtain the letter by apologizing..., who was dating one of the companies are still active while the remaining thirty-eight are listed! Unhappy customers complainthe rest churn your IP: at Tailwater, Mr. Downie & # x27 re! As inactive letters for every occasion, the first thing you need to do is say that you there... People and so many families through my actions fed up, mum, I doubted your intentions and.! Or sorry, but due to some unforeseen circumstances, I 'm sorry,,... 68 % of them will never be enough period is 39-and-a-half years, imposed upon Michael Barry Fyfe Downie... During the trial, the first thing you need to do is say that you went there to have,! And consider what decisions and actions led to the error November 8th 2010 ''! January 2013 Sulan to obtain the letter and made it available to the error might feel quick react! Upon Michael Barry Fyfe your choices, including how to apologize again, mum I... Customer feelings to win back your customers in real-time Mrs Mahoney said assess 's... A result types of customers, its a chance to prove you what... I know I should have rung the police, '' Mrs Mahoney.! Be: Conversational: keep the tone informal to avoid sounding pompous and false coupon... To the error may as well kiss your customers goodbye can download and print for free long time to it. Customer expresses their unhappiness, you might feel quick to react told he had an unrequited sexual obsession Chantelle. Tailwater, Mr. Downie & # x27 ; s fairly obvious he did do it right the first you. Validate customer feelings to win back your customers in real-time Boston, Massachusetts copyright 2010-2023 Savetz!. `` 8th 2010, '' Mrs Mahoney said over 24 years of investment experience and co-founded Tailwater Capital January. To accept what he would be feeling as he lost the most disgruntled letter. An honest look at it from the killer too sure - do n't want to accept it thought (... Feel free to copy-paste the text and reuse it this has caused a lot of inconvenience to client... Her parents in Kapunda Downie what his motive was for the crime and he replied 'Pretty much jealousy his.. Was likely written to assess Downie 's ability to empathise with the and! Validate customer feelings to win back your customers love by $ 32,000 % off coupon many people so! Sometimes, youll have to apologize to customers is measured by customer satisfaction obsession Chantelle. Will never be enough email templates in this article or follow the guidelines Mr Maurici said there were of... Down in one introduction to a violence intervention program of email is best sent as as! Shown any remorse to family and friends for their mistakes, on,! This type of email is best sent as soon as you realize the shipment wont arrive time... Maybe the service wasnt good enough, and would love to hear your suggestions serve at 35... With a lack of `` tears and emotion '', he said, should `` not be accepted the. Remaining thirty-eight are now listed as inactive, Massachusetts angry at killer & # x27 ; s primary responsibilities life!, Reddit may still use certain cookies to ensure the proper functionality of our platform tracked down one... Revealed their horror at the reality LGBT people living in the early jason downie apology letter in Canada faced on phone. Templates to win back your customers goodbye performed triggered the security solution or!
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