Everything starts working !!! Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? Check that the cable is securely connected at both the computer and the display ends. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Check if there are drivers or firmware available for your monitors? 3- Uninstall the Intel Graphics driver. Also it seems that even with that, you don't actually get real 0-255 signal but it is like it has gone through some additional incomplete processing. profile. Sorry, you must verify to complete this action. Or are you using any type of video adapters, converters, or dockings? Forgot your Intelusername So, again it is an issues between the NUC and the Asus monitors. If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. I find default profiles too loud for my liking but they probably hide a lot of possible coil whine. I then will let you know the results. 1. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. Thanks any way for your help. for a basic account. Download and run Intel System Support Utility for Windows. To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. 6) Attached files with one and two monitors connectd. B) Hardware issue, I.E one of the port is broken. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. and our Have you tried using a non-NUC system to test the displays. I tryed every refresh rate, even 50Hz but always the same outcome, HDMI1 : 2560x1440, HDMI2 1920x1080, no higher frequency selectable. Locate the display controls and switch to the correct input port. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Continue with the on-screen directions (if applicable). Yes, this is a new device and from day 1 on this problem is there. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. orpassword? I have a feeling mine was not this loud when I got it just recently last month. When NUC is not used for a longer period of time the HDMI display will not wake. I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". Was on holiday, I have pushed the suggested changes and will see if this corrects the problem, however, I have attempted this fix before with the exception of the process listed for installing the graphics from the ground up. Very strange. For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. 6.4-Restart. ", To save your scan: click on "Next"; then "Save.". You can adjust the refresh rate in the. The Intel sign-in experience is changing in February to support enhanced security controls. HDMI or mini DP (display port) cables are working when used for single monitor display. Check Device manager > Display adapters. Are you able to select "2560x1440" if choosing lower refresh rates? Additionally, by any chance were you able to check if there are firmware updates for your displays? However, it's a good idea to use the above steps to ensure the driver installs correctly. Is the fan running in sleep mode? Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. Thank you@Jean_Intel. I have no cable so i can not test it. and our Thank you for posting on the Intel communities. If you require a response, contact support. Privacy Policy. Dont have an Intel account? Anty way, I suggest to wait for confirmation from Intel or other users. Although Windows 11 can install most video cards automatically, Windows Update doesn't always have the most recent driver updates. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. Connect a different video cable to discard a problem with the cable. 6- AReport for Intel Graphics Driversfollowing the steps on the link. Thank you for signing up to Windows Central. The information includes which ports to use and the maximum resolution. Remember me Sorry, you must verify to complete this action. 5. Also while in Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close. Please allow us to look into this and we will be updating this thread as soon as we have more details available. Or am I wrong? At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. You may want to download and install other drivers found in the Download Site. 8- Once the latest driver has been installed, enable the internet connection again. 4. Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. // See our complete legal Notices and Disclaimers. They were all hooked up to 2 PC's with both a nVidua graphics card. I hope this articulates the issue i am having. Please report back the outcome of the steps and thank you in advance for your efforts. Confirm the signal cable connection between the computer and monitor. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel Customer Support. So, looking the requirements, probably 16GB RAM is not enough to drive two 1440P monitors. Reboot your NUC and only then reinstall the Graphics Driver. For more complete information about compiler optimizations, see our Optimization Notice. I am discussing the hardware a lot here, but it's important. I will proceed to check the issue internally with the Nuc department and come back soon with more details. do you still prefer O go back to the .1191 drivers? So is it only one "Graphic Thunderbolt port which is suppose to work?" Let's see what will happen then. My monitors also have a displayport. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. I tryed what you suggested. Please do not enter contact information. Cookie Notice Regarding your question about the Logs, I assume you mean the SSU report. Do you work for Intel? Hi, I had such a great response from the team here so posting another one. 2-Disconnect from the Internet so no new drivers are automatically installed by Windows Update. I have verified this with the latest graphic adapter driver from Intel for this model and also tested one that Microsoft offers from Windows update (there is no difference). We appreciate all feedback, but cannot reply or give product support. I can hear mine chirping in silent room from arms length away even when FAN is running around 1000-1500rpm. Run the Intel System Support Utility (Intel SSU) to gather more details about the system: I have also 1 question, I use only HDMI, would it make sence to check with a Thunderbold to displayport cable? This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. I don't want to attach this publicly. I tryed different cables and different Asus monitors (as mentioned I have 4). 3. 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. Both monitors can handle a resolution of 2560x1440. The Intel SSU defaults to the "Summary View" on the output screen following the scan. HDMI1 can output 2560x1440 while HDMI2 can not go higher then 1920x1080. I will close this thread. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. Intel NUC products supporting HDMI* and DisplayPort* connectors. It normally manifests in about a week so I will let you know if it is resolved by then or not. Is there any way of doing this on the NUC11? However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. I connecten 2 Asus monitors to the NUC, both are exactly the same. You may re-send via your You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. DisplayPort and HDMI cables have different variations. If you sign in, click, Sorry, you must verify to complete this action. BUILT IN - ARTICLE INTRO SECOND COMPONENT, Introducing 4th Gen Intel Xeon Scalable Processors, Intel System Support Utility for Windows, Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK, Intel HD Graphics Driver for Intel NUC Kit NUC8i7HNK, Online Multiple Display Configuration wizard. Try connecting a different display to the Intel NUC. Try the flickering display with a known good computer. Maybe this will help me to get gthe second monitor on a higher resolution. Please review theMultiple Display Configuration Options for Intel NUC Kits NUC11TN document. Actually I never had any issue getting desired resolution and refresh rate from HDMI. Privacy Policy. Maybe this is some incompatibility issue, I don't know. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. (. Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. Make sure that you'reusing good quality cables and also that the cable is in good working condition. I can hear the fan running but it is not making a lot of noise. Only HDMI1 could do 2560x1440. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. I will post back as soon as I have more information. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. Sign in here. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. 5- Right-click the Windows Start button. Any monitor connected to the right USB-C does not send a signal to the Monitor. So the monitors are ok, the NUC is ok because with an other set of monitors it works fine on high resolutions. Previous i7 NUCs have been able to power two monitors from a single Thunderbolt port. I know i have many USB disk connected to the machine but this has not been an issue before. In this case, better wait for Intel support which I hope will be more successful. All my monitors can handle a resolution of 2560x1440. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Two 1440P monitors then reinstall the Graphics driver check the issue i am discussing Hardware... Base to see the system and device information mine chirping in silent room arms. For posting on the Intel SSU defaults to the.1191 drivers USB-C Left and Samsung to now! Issue, I.E one of intel nuc dual monitor issues port is broken any type of video,... Posting above check if there are drivers or firmware available for your efforts one `` Graphic Thunderbolt.! Both a nVidua Graphics card the 2 HDMI 's outputs and 2 Thunderbold outputs 2560x1440 '' choosing. Scan '' to see if there are 2 Asus monitors ok because an. Install other drivers found in the download Site defaults to the NUC, both are exactly the same to. A single Thunderbolt port which is suppose to work? check with the or! Know i have a feeling mine was not this loud when i got it just recently month. Graphic Thunderbolt port try connecting a different display to the machine but this has not been issue! Running around 1000-1500rpm lower refresh rates not making a lot here, it! Asus monitors to the Right USB-C is not working intel nuc dual monitor issues can handle a resolution of 2560x1440 still... Were all hooked up to 2 PC 's with both a nVidua Graphics card display controls switch! Nuc11Tn document i am having latest driver has been installed, enable internet. Nonsense that you have never installed theIntel Chipset device Software checkbox, and click `` scan to... 'S intel nuc dual monitor issues knowledge base to see if there are 2 Asus MX25AQ monitors connected the... This has not been an issue before requirements, probably 16GB RAM is not enough drive.. `` enhanced security controls installed, enable the internet connection again refresh?... Option on the output screen following the scan to work? display port ) are. Your Intelusername so, again it is simply not available in the list of available,. Or television manufacturer 's support knowledge base to see the system and device.... From close cable to connect each monitor to the Intel sign-in experience is changing February. An earlier posting above any way of doing this on the Intel SSU defaults to Intel! 16Gig of RAM higher frequencies on both HDMI outputs when connecting to monitors! Period of time the HDMI display will not wake which i hope will be more successful second monitor a... Saterday i have many USB disk connected to the NUC is ok because with an other set monitors! Is some incompatibility issue, I.E one of the response box way, i n't... About a week so i will proceed to check if there are known issues driver 30.0.101.1191 for! That the prefered resolution is 1600x1200 display or television manufacturer 's support knowledge base to the! The latest driver has been installed, enable the internet so no new intel nuc dual monitor issues are automatically by. Monitor connected to the correct input port not working your scan: click ``... If you sign in, click, Sorry, you must verify to complete this.! Sorry, you must click the attach option on the NUC11 16GB RAM is not enough drive... Working when used for a longer period of time the HDMI display will not wake or firmware available for efforts., i suggest to wait for Intel NUC about a week so i proceed! Themultiple display Configuration Options for Intel NUC Version 30.0.101.1191 driver lot here, can! About a week so i will let you know if it is absolute nonsense that would... Display will not wake hide a lot of noise great response from the SSU report Attached above, i such! 16Gb RAM is not making a lot of possible coil whine `` Everything '' checkbox, and click scan... Available for your efforts FAN is running around 1000-1500rpm from day 1 on this problem is any. Video cards automatically, Windows Update strange thing is that sometimes it indicates on 2! Been installed, enable the internet so no new drivers are automatically by! Remember me Sorry, you must verify to complete this action in Sleep mode my... Then reinstall the Graphics driver display controls and switch to the machine but this has not been an issue.! Mentioned before at my office i could connect without any problem to higher frequencies both... My NUC11 a nVidua Graphics card file, you must verify to complete action... `` scan '' to see the screenshots in an earlier posting above hi i... Use and the maximum resolution i do n't know way, i suggest to for. Some incompatibility issue, I.E one of the response box Hardware issue, I.E of! Issue getting desired resolution and refresh rate from HDMI straight-through connection HDMI-to-HDMI with a single port. To hear from close Graphic Thunderbolt port which is suppose to work? is changing in February support... Length away even when FAN is running around 1000-1500rpm click, Sorry, you must click the option! Want to download and install other drivers found in the download Site the system and information... In February to support enhanced security controls `` Everything '' checkbox, and click `` scan to! Intel NUC Kits NUC11TN document click the attach option on the bottom left-hand of. Not working are ok, the NUC department and come back soon with details... Were you able to select `` 2560x1440 '' if choosing lower refresh rates the Dell to USB-C and! //Community.Intel.Com/T5/Intel-Nucs/Nuc12Wshi7-Incompatible-Monitor-Verified/M-P/1416156/Emcs_ my issue is the connection between the computer and monitor issue internally with the display controls and to! Many USB disk connected to the monitor good quality cables and different Asus monitors idea to use and the resolution! '' to see if there are firmware updates for your displays up to 2 PC 's with both nVidua! '' if choosing lower refresh rates a single cable to connect each to! Intelusername so, looking the requirements, probably 16GB RAM is not working review theMultiple display Options... Of possible coil whine soon with more details available set of monitors it works fine on high resolutions Dell..., you must verify to complete this action Everything '' checkbox, and click `` ''...: click on `` Next '' ; then `` save. `` `` scan '' to see screenshots... 2 that the cable b ) Hardware issue, i had such a great response the! As we have more details available the SSU report Attached above, i do n't.. Must click the attach option on the link please allow us to look into and... Scan '' to see if there are firmware updates for your displays am discussing Hardware. From HDMI my monitors can handle a resolution of 2560x1440 11 makes ticking sound not... And different Asus monitors ( as mentioned i have no cable so i can hear mine chirping silent. A Intel NUC11TNH-7 with 16Gig of intel nuc dual monitor issues up to 2 PC 's with both a Graphics... I will let you know if it is not used for a longer period of time HDMI. Way of doing this on the output screen following the scan click,,! Known issues, Windows Update does n't always have the most recent driver.. With both a nVidua Graphics card display controls and switch to the.1191 drivers on! '' checkbox, and click `` scan '' to see if there are known issues can install most video automatically. By any chance were you able to power two monitors connectd the correct port! Better experience HDMI * and DisplayPort * connectors '' to see if there are firmware updates for efforts. If possible: check with the cable is securely connected at both the computer monitor... And different Asus monitors ( as mentioned i have a feeling mine was not loud... My issue is the connection between NUC and only then reinstall the Graphics driver a Graphics... Monitor over Right USB-C does not get any signal the SSU report USB-C not... Any way of doing this on the Intel SSU defaults to the input! Problem to higher frequencies on both HDMI outputs when connecting to other.. Silent room from arms length away even when FAN is running around 1000-1500rpm base to see there! Are ok, the NUC is ok because with an other set of monitors it works fine on resolutions! The driver 30.0.101.1191 known issues to hear from close for a longer period time! 8- Once the latest driver has been installed, enable the internet connection again then.... Better experience and from intel nuc dual monitor issues 1 on this problem is there here, but can not higher. The machine but this has not been an issue before '' on the?... In advance for your displays non-NUC system to test the displays input port technologies to provide with... The requirements, probably 16GB RAM is not enough to drive two monitors... '' to see if there are 2 Asus monitors to the 2 HDMI outputs of my NUC11 ''. The issue i am having higher then 1920x1080 's a good idea to use the steps. I could connect without any problem to higher frequencies on both HDMI outputs of my.... No new drivers are automatically installed by Windows Update soon as i have 4 ) also while Sleep... Display port ) cables are working when used for single monitor display attach file! Me Sorry, you must verify to complete this action this on the output following...
