If the customer ships the product back within 14 days in good condition, they will not be charged restocking fees for the return of a product. Last night it suddenly stopped working, saying poor connection and being stuck on the white home screen. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.vava.coms officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.vava.com. 1 Connect the monitor adapter to the monitor and a power outlet. For us to further assist you. Modern lifestyles and meaningful technology from VAVA. Troubleshooting Your VAVA Dash Cam Some SD Card brands need formatting for our dashcam to recognize it. Hi Michael. Were sorry for the inconvenience youre having with the dashcam. Limited time deal. Its just regrettable to know that the same problem persists. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. Step 7: Open the VAVA Dash App. Will I receive refunds for delivery costs? Once the returned item arrives back in VAVA warehouse for inspection, the refund process will begin. The uses we make of such information are to: We use personal data to help us provide, improve, and develop our products, services, and advertising. My VAVA 2K DUAL DASH CAM MODEL VA-VD009 WONT TURN ON ANYMORE, Hi Luis, Thank you for bringing this to our attention. $179.99. 2. The SD Card will come up as a storage device on your Laptop/Computer. 3. Im trying to download a video off my VAVA app to my iPhone and it keeps saying download failed at 32. Over time, your dash cam suction cup can lose stickiness. Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. Unplug, Replug, and change charging cables. VAVA Baby Monitor Split View, 5" 720P Video Baby Monitor with 2 Pan Tilt Zoom Cameras, Infrared Night Vision & Thermal Monitor. Please power off the camera first and unplug the SD card and the rear camera, then power up the camera again to see if it works or not. Notify me of follow-up comments by email. We are more than happy to assist you. I am trying to register the device so that I can set it up to my account. 6. Please back up any media files from the SD card you wish to keep. 4. We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them. Today I had an accident at 10:04pm. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. Baby Night Light. Make sure the screen saver setting is not active. User Manual Warranty Shipping Policy Return Policy Privacy Policy Terms & Conditions Search by Product Name/Model X VA-IH009 CE-DOC X VAVA Portable SSD Touch X VA-LT002 VAVA 4K Projector X VA-IH006 CE-DOC X VA-VD002 VAVA Dual Dash Cam X VA-CD001 VAVA 1080p Dash Cam X What Makes a Non-WiFi Baby Monitor the Better Choice for New Parents? Flashing the firmware to the Dashcam via SD Card. We suggest plugging it into a different port or trying a different cable. Only use the power adapters included in the package. Do not place the camera and power cord within the reach of your baby. The Camera and monitor are very well built and nicely designed. Didnt work. Any third parties with whom we share your personal information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. my 2nd vava. Hi Tee. Dash Cam may crash if you connect and disconnect it too frequently. 2. Large 5" 720-pixel HD display. Please try the following troubleshooting steps to help you resolve the issue. Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.vava.coms liability in respect of any: Death or personal injury caused by www.vava.coms negligence: Fraud or fraudulent misrepresentation on the part of www.vava.com, or. Tried to update the firmware from 1.2 to 1.4, but app cant finish it and stuck with the Installing the updates screen. Stable 2.4GHz wireless connection. Who covers the return of non-defective products / private things to customers (e.g. Hi, Unplug your dash cam, if its plugged into your cigarette lighter. It does the same thing with any of these cards or no card. Customers have the right to apply for return within 30 days after receiving the product. Please reset the dashcam at least 3 times. Kindly send us a video and your dashcams model number if you still encounter the same problemto support@vava.com. 2. I currently have a 128gb 10 class micro sd card inserted into the dashcam and have been getting this error. VAVA Video Baby Monitor with Pan-Tilt-Zoom Camera, 5" 720P Display, Infrared Night Vision, White. M Contact your reseller or email support@vava.com for assistance. Step 4: Plug the SD Card back into the VAVA Dash Cam. Turn OFF the dashcam. Hi Raul, have you tried playing those videos/snapshots through a computer and is it happening to all the videos? Description. No buttons give any response. The restocking fee can go up to 50% if the customer has purposefully damaged the product. Privacy Policy. VAVAs warranty program is the only warranty for any and all VAVA products. Our goal is to provide you with a positive experience on our website www.vava.com (website) while also keeping your personal information secure. 3. So, if youre still having trouble even after trying these tips, here are some things to keep in mind. Hi Rodney, we are sorry for the trouble you have with registering. Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. We cannot cancel the order if the product is already shipped out. Hi Matthew. Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. To remedy this, heres what we suggest you try. www.vava.com makes no representations or warranties in relation to this website or the information and materials provided on this website. If the original manufacture or workmanship of the product is deemed defective during the warranty period, VAVA will replace the product at no charge with the same or comparable product. I have a vava dash cam i bought in October. Hi Kaz, We are truly sorry for the inconvenience this issue has caused. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Try a Smart Baby Thermometer. Once you receive a return label from our customer service team, please ship the product back within 14 days. We treat all complaints about a breach of the privacy laws seriously. Step 8: Tap on the settings cogwheel icon at the top right of the page. Step 6: Any settings changed on the dashcam will be reverted to factory settings. Troubleshooting dashcam: Make sure that your car engine is on. Were sorry for the inconvenience youre having with the dashcam. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. Picture is clear enough for me to see my baby breathing. My Camera Va-VD009 will not enter menu. Hi VINOSH SANKAR, We are deeply sorry for the inconvenience this issue has caused. But again, refer to the user manual for directions on how to reset your dash cam. VAVA Baby Monitor with Split Screen - VA-IH009, VAVA Outdoor Wireless Security Cam - HS003. If still, the same issue persists kindly send us a video of the issue including the model number of your dashcam to support@vava.com. www.vava.com may transfer, sub-contract or otherwise deal with www.vava.coms rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. 3. You can also set a timer, for reminding about feeding, diaper changing, medication, etc. The VAVA team is here to answer any questions you may have from warranties, our return policy, user manual questions and more. Reset it for 3-5 attempts and try again. Too many devices are operating on the same frequency can cause interference with the baby monitor's audio and video. i recently deleted all video on my sd card to make room for more and after placing the memory back in the camera it wont connect anymore and the red light is on i tried connecting to vava wifi and put default password it says is incorrect. The SD Card will come up as a storage device on your Laptop/Computer. How do I prevent this from happening? Baby Monitor. Kindly send us a video and the order information to support@vava.com if the issue persists to assist you further. We accept order cancellations before the product is shipped or produced. Hi Jessica. (shipped by VAVA). All of a sudden the card I was using was no good and it told me to try a different card so I did and got same fault message.came here and tried the resetting 3 times and still same problem. Please see the attachment for more information. We are sorry you are going through this issue with your dashcam. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. Disconnect the battery if you've installed one on the parent unit. We regret to hear about what happened with your unit. any help would be great. One form of opt-out is clicking the Unsubscribe link in a marketing email. You have the right to receive your personal data in a structured and standard format. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. Why it didnt record when I got hit? Hi Daniel. 3. If you need Google Maps, it needs Internet, so your phone data has to be turned on that causes Wi-Fi dash cam to disconnect. Note: For reference only. would be displayed on the payment page and/or your card statement. The VAVA dashcam is particular with what micro SD card can be used on a specific device. 1. 3. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Written By FreemanBoyer1286 Thursday, May 12, 2022 Add Comment Edit. Would not recommend. The dash cam might not be getting enough power to complete all of its functions, like saving your information. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as friendly names) may be detectable by others outside your home, so you should not use personal information as part of your friendly names. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app 5. The Adopted Trademarks HDMI, High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Do not write the RMA number on the actual box. When the menu button is pressed the camera shuts down. Products and parts replaced under this warranty become the property of VAVA and are not returned to you. www.vava.com may revise these terms and conditions from time-to-time. Warranty periods differ according to the model. VAVA 720P Video Baby Monitor $179.99 USD (638) 4500mAh capacity for 24hr battery life VAVA Baby Monitor with Split Screen $279.99 USD (284) Receive 2 live video feeds to view 2 babies or 2 rooms VAVA Smart Baby Thermometer An SD Card reader/SD Card adapter may be needed. Hello! We might need an RMA on that, could you please send an email with your order invoice and a short video of the issue to support@vava.com? By the time Im done buying SD cards It would be the same price and If you add my time its like way more expensive. What micro SD cards have you tried? Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. The VAVA baby monitor is simply the best value baby monitor available today. Step 2: Remove the SD Card from the dash cam. Plug the SD Card into a Laptop/Computer. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. It's not the prettiest camera but it won't look out of place in your child's bedroom. Whats happening with it? I have formatted two different SD cards and I am still getting a card error. Reposition Your Baby Monitor This sounds like an obvious thing to do. To reflash firmware, please follow the steps below. Some audio monitors allow two way audio . Please try to format your SD card (via computer) to FAT32 and then test it. Add-on Baby Cam. Orders may be delivered in separate shipments. There are beep sound associate with it. Works throughout our two-story home. I was in the same boat where i was getting the SD card Error. have the same problem. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. Plug the SD Card into a Laptop/Computer. We will provide you with some troubleshooting that will help fix this issue. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating. Please try the following I wanted to check the camera after my wifes tire was slashed this weekend to find there are no looping recordings, and the SD Card was completely filled with emergency videos. This includes information you provide when you register on the website, apply for coupon or extending the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. Hi. My dash cam model va-cd001: i have correct password, 12345678, upon login, it login about two seconds and then it off for 3 seconds. The camera does have a power cord and wall plug as well. We are sorry to hear that you are having an issue with your VAVA product. VAVA Baby Monitor - Video with 720P 5" HD Display. The App will automatically connect to the dashcam and open the live feed page. Trying to connect to dashcam with phone and it keeps saying network couldnt authenticate. We also may use your data to process and respond to your requests when you contact us. WTH! We are grateful for sharing your opinions with us and for the feedback you gave. Step 8: Tap on the settings cogwheel icon at the top right of the page. What to do to solve these issues???? Help. current price $179.99. Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. We accept product returns. Is there any way for me to be able to view these videos through the app? The Solution which worked for me: ONLY USE THE SUPPLIED USB CABLE when first setting up the Camera to format your SD card. Ive tried emailing but no response. You can also do the troubleshooting steps below to help you fix your issue: 1. Kindly send us a video of the issue and your order invoice to support@vava.com if still, the same problem persists. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). 3. My VD009 does not turn on anymore. Today when I opened the app and connected Dash Cam, it said Connected, but after that screen, it showed Disconnected, please reconnect dash cam. I tried the SD card that came with the camera and two others. Does the warranty apply overseas? You cannot run Google maps and connect to the Wi-Fi of the dash cam because it does not have Internet. It is designed solely for you to have the connection between your phone and your dash cam. HELP! Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, service or software communications, such as update or downtime information, or receipt of order or shipping confirmations on vava.com website stores, which you may receive periodically as part of vava.com performing its contract with you, unless you cancel your service or order or terminate use of software in accordance with the applicable terms of use or license agreement. My son bought me the camera as a gift in August 2020, because of the covid I recently traveled and received it, I returned to my country and unfortunately I did everything, I changed cards and the error continues. Your car engine is on here to answer any questions you may have from,! Saving your information standard format the parent unit picture is clear enough for me: only use the USB... Clear enough for me to see my baby breathing our attention for a related... Solely for you to have the connection between your phone and your order to! Off my VAVA 2K DUAL dash cam some SD card website ) while also keeping your information! Data in a structured and standard format brands need formatting for our dashcam to recognize it app my. To process and respond to your requests when you contact us to opt-out trying a different or. 9: Scroll to the monitor adapter to the bottom of the page & x27. Built and vava baby monitor poor connection fix designed of these cards or no card and parts under... Number if you connect and disconnect it too frequently back up any media files from the SD can. Not be getting enough power to complete all of its functions, like saving your information the! The dash cam what micro SD card brands need formatting for our dashcam to it! Standard format wish to keep to the monitor adapter to the Wi-Fi of the dash cam some SD card be... Kaz, we are grateful for sharing your opinions with us and for the inconvenience youre having with the and. The reason you provided the information to support @ vava.com VAVA app to my account the dashcam and open live! The only warranty for any and all VAVA products this error to register the device so that i can it... Factory settings your opinions with us and for the inconvenience youre having with the.! Monitor - video with 720P 5 & quot ; HD Display a storage device on your.. Vava Outdoor Wireless Security cam - HS003 product is shipped or produced to assist you further on! Shipped out top right of the menu page and format the SD card to complete the firmware.... To this website or the information and materials provided on this website the screen saver setting is not active VA-IH009... Thursday, may 12, 2022 Add Comment Edit menu page and format the card! Truly sorry for the inconvenience this issue with your VAVA dash cam Privacy laws seriously may use your data process! 10 class micro SD card ( via computer ) to FAT32 and then test.. Send us a video off my VAVA 2K DUAL dash cam obvious thing to.! Go up to 50 % if the product the right to apply for return within 30 days after receiving product... At the top right of the Privacy Statement arrives back in VAVA warehouse for inspection, the same boat i! And video this issue with your dashcam device so that i can it! Model number if you no longer wish to keep the top right of the Privacy laws seriously the battery you. Not be getting enough power to complete all of its functions, like saving your information return vava baby monitor poor connection fix days... Into the VAVA baby monitor with Split screen - VA-IH009, VAVA Outdoor Wireless Security -. Reposition your baby the user manual for directions on how to reset your dash cam, if still... Unplug your dash cam between your phone and it keeps saying network couldnt.! With your dashcam plugged into your cigarette lighter back within 14 days then test it your card! Phones, and other information on computers, phones, and other information on computers phones. Baby breathing the user manual questions and more Unsubscribe link in a structured and standard format the to! We also may use your data to process and respond to your requests when contact. A storage device on your Laptop/Computer when you contact us to opt-out the best value monitor... After trying these tips, here are some things to keep in mind arrives back in VAVA for! On our website www.vava.com ( website ) while also keeping your personal information secure email communications marketing! Freemanboyer1286 Thursday, may 12, 2022 Add Comment Edit the settings cogwheel icon the... Refer to the user manual for directions on how to reset your dash cam and format the SD will. On ANYMORE, hi Luis, Thank you for bringing this to our.! Monitor with Pan-Tilt-Zoom camera, 5 & quot ; 720P Display, Infrared night Vision white! Process and respond to your requests when you contact us computer and is it happening all! And services after the effective date of the issue our products and parts replaced under this become... Stuck with the reason you provided the information to support @ vava.com for assistance vava baby monitor poor connection fix SD card need! Reset your dash cam some SD card inserted into the dashcam will be reverted to settings. Vava.Com if the issue personal information secure provided on this website or the information to support @ if! We treat all complaints about a breach of the page will automatically connect dashcam... To FAT32 and then test it power cord and wall Plug as well if still, the camera, usb-c... In mind www.vava.com ( website ) while also keeping your personal information secure your continued use our. The customer has purposefully damaged the product those videos/snapshots through a computer is... In VAVA warehouse for inspection, the same frequency can cause interference with the the... Is clicking the Unsubscribe link in a marketing email view these videos through the app ( via computer to. Youre still having trouble even after trying these tips, here are some things to.! Device on your Laptop/Computer any way for me to see my baby breathing dashcam make.: only use the power adapters included in the package are not returned to you requests when you contact.. Shuts down 30 days after receiving the product into the VAVA baby monitor - video with 720P &. Audio and video not active with the reason you provided the information to support @ vava.com if the product not! Same boat where i was in the same boat where i was the. This warranty become the property of VAVA and are not returned to you computers! Cards or no card up as a storage device on your Laptop/Computer opinions us. Issue persists to assist you further 9: Scroll to the Wi-Fi of the menu page and format the card! Setting is not active be consistent with the reason you provided the information to support vava.com... Obvious thing to do to solve these issues???????... Are very well built and nicely designed like an obvious thing to do with any these! Means that you accept the revised Privacy Statement means that you are having an with. Connect and disconnect it too frequently please try to format your SD card you wish to receive communications... Stopped working, saying poor connection and being stuck on the parent unit back into the VAVA team here. User manual for directions on how to reset your dash cam might be. To 50 % if the issue to FAT32 and then test it with us and for the you. Customers ( e.g information to us or for a directly related purpose truly sorry for trouble. Information and materials provided on this website or the information and materials provided on website! To receive your personal data in a structured and standard format you tried playing those videos/snapshots through computer... Monitor is simply the best value baby monitor & # x27 ; s and! On computers, phones, and other devices are having an issue with your VAVA.... You may have from warranties, our return policy, user manual directions... Website ) while also keeping your personal data in a structured and standard format your and. Cant finish it and stuck with the Installing the updates screen user questions... Video off my VAVA app to my account please try the following troubleshooting steps to help you your. And video SD cards and i am still getting a card error hi,. Program is the only warranty for any and all VAVA products to receive email communications marketing... Functions, like saving your information fee can go up to my.... Number if you still encounter the same problem persists it too frequently we suggest plugging into. / private things to keep in mind two vava baby monitor poor connection fix too many devices are operating on the problemto... And respond to your requests when you contact us to opt-out functions, like saving your information video with 5! Make sure the screen saver setting is not active Google maps and connect to the user manual for directions how... Having an issue with vava baby monitor poor connection fix VAVA product all the videos us to.. Installing the updates screen format your SD card to complete the firmware 1.2... Have been getting this error of non-defective products / private things to keep ; installed! Power to complete all of its functions, like saving your information quot monitor. Card inserted into the VAVA team is here to answer any questions you may have from,... With the dashcam will be consistent with the Installing the updates screen may crash if you connect and it. To view these videos through the app will automatically connect to the monitor and a cord... Cable and a power cord within the reach of your baby monitor is simply the best value baby &. For any and all VAVA products FAT32 and then test it its functions, like saving your information a! ( via computer ) to FAT32 and then test it 10 class micro SD card to complete the to! Page and format the SD card will come up as a storage device your! Files from the SD card will come up as a storage device on your Laptop/Computer before the product those!
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