Its not unheard of to have multiple bad boxes, so much for QA. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. I agree with @CCAndrew. MacBook Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. I'd be happy to get a new box shipped to you. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. While youre at it, make sure the device youre trying to use isnt too far from the router. That didnt work either? You can reset your Cox cable box on the Cox website or by using the Cox mobile app. But unfortunately you usually will be stuck back in the Welcome. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? macOS It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. Cox Technology Persons tell me all is good with cables connections & signals. Just use Admin for the username and password for the password to get started. Leave it for around 10 seconds. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. It's now back to displaying the time but also again stuck in the welcome screen. Read more Using the Cox Contour app If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. Bienvenue." if so take just the set top box and power supply and swap for a new set top box. Some models come with batteries installed, so youll have to remove them as well. Tried different ports on the ampstill no joy. Technology, Apple You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. But unfortunately you usually will be stuck back in the "Welcome. This ensures the TV boxes are communicating with the DVR box. The Internet is working perfectly. Sometimes the cable wires in the walls need to be replaced. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. adding MoCA in these powered splitters works by what is termed leakage. If you cant get it to activate make sure everything is plugged in right. I am in Peoria, IL. Youll be able to see a welcome screen. Bienvenue." Mobile LOL, not a stupid question. Given the current environment, I do not want to have a tech come to my house. You should see something similar to what you pay for. We tried powering it off and then on again, but that didnt seem to do the trick. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Should You Install the Latest Version of iOS 16? Bienvenido. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. are other set top boxes working? ones on the opposite end would need to be the shortest runs of coax cable length. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. In the app, go to My TV under the My Services tab. Sometimes Cox cable and phone use the same modem. I so appreciate your time in helping me with this issue. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Heres what youll need to do if youre having problems with the app. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Already the box is messing up. When they sent me the new box, they said they were adding a 6.99/month charge to my account. If this doesnt fix the phone, youll surely need to call Cox for additional help. Can't get past the "1Pst" error. The Xi6-T showed no error but appeared to be loading a channel. The Cable Modem is on the port labeled VoIP out. I have the Flex box connected directly to my router via an Ethernet cable. The internet is probably going through the voip port of the amp that doesnt need power to work. This can fix most slowdowns. But it is 'working'. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Software But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Software Heres a quick guide from Cox themselves. Again, Internet and phone works great but no TV. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Contacted Comcast and went through the entire process again. TV programs that are actively recording will be interrupted. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. Your internet and X1 box uses the same channels to operate. No one has really been able to help me when I've chatted with an agent on chat. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Most likely you have Cox Cable TV, internet, and home phone. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Its nice to have all your streaming services in one place, ready to watch. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. And here, we tackle those problems with a simple reset of the cable box. Bienvenido. it just happened to me after having no signal for 2 days. Technology, Apple A subscription to any level of Cox Residential Internet service and Contour is required. You can also use the Cox app (App Store and Google Play Store) to reset your modem. If everything looks fine, then you have a problem you need to fix yourself or call for help. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. Heres what you need to do to figure out and fix slow Cox internet. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. do you have more than one set top box? [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Set it to Full. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Can you get into your modem and post your modem levels? Be aware of the following information before completing a connection reset. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Internet usage spikes in the morning, and after 5 PM, as more people are home. macOS You can solve most signal problems by moving your Wi-Fi router to the main area of your home. Itll be a single pinhole near the power cord. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Select one of the following to learn more about the different options within the Settings menu. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. I was so mad that I just said **** it and went for the upgrade. The drop coming from outside is connected to the "In" port. Alternatively, you could also unplug your cable box. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Cox Mini box problems range from missing channels to activation failed or is taking too long. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. iPhone Then my internet connection kept dropping frequently. It can slow you down from changing channels and even shutting off the TV. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Cox advised me I could swap it at a store or have a tech come out. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. (why you have internet). Will they send me another box to try? The Contour or MiniBox receiver has a frozen screen or is missing guide information. First, check DownDetector then check your homes speed by usingSpeedtest.net. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? If youre like me, you probably have a Cox home phone too. From My Services, navigate to the MyTV option given under it. Dont worry. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. 2021-07-17 05:07 PM. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. At the $$price$$ of cable that I & others pay is uncalled for. Click. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Select Troubleshoot. You simply have to wait for Cox to resolve the situation. That's why you may have to cycle power repeatedly or just wait. A subscription to any level of Cox Residential Internet service and Contour is required. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Bienvenue loop. there should be an option to talk to a human being. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. It makes no sense to me. Ok, so I swapped out the Comsope amp/splitter. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Tv screen says "welcome, connecting to your entertainment experience". It refreshes the system entirely and gives it an extra boost of speed to function. Hi @valkaz, Is the box still frozen? Perhaps, AT&T would even help me pay my penalty for cancelling. The two Pace boxes stopped and showed error RDK-03033. Signal interference is also a possible cause. It started to work the next day, but then I couldn't receive incoming calls. Use our troubleshooting tips to fix common Cox service problems. So I reset the brightness to the highest setting of 3 put is still hardly visible. Locate the reset button on the back of your gateway device. The end result was that they sent me a third box and it worked perfectly. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. The old one never gets past "boot" but the new one gets stuck at "1Pst". @TBDB My BlueCurve was stuck on the welcome screen this afternoon. But it sounds like this is somthing else. Its probably the box since you stated your Internet is working fine. Read: How to Cut the Cord, Ditch Cable & Save Money. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. If you do get another box, one thing to keep in mind is that your bill may go up. Plug everything back in after a minute or two, check the wires, and try again. Has done this since 9am. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? About four days ago, my X1 DVR box died. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. Use a narrow object like a paper clip and hold down the reset button. If all your connections are tight and it just happens "by itself", it's not your issue. It may be happening due to poor quality or wear and tear in the cables. We have switched boxes but this problem persists. A TV receiver reset may take up to 15 minutes. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. Then, you have to wait 48 hours or longer to hear back. The audio changes with channel change, but you. and our For bigger issues, you can also contact Cox Communications customer support. While youre at it, make sure none of the cables are loose or unplugged. You might experience slower speeds during peak hours. It's now back to displaying the time but also again stuck in the welcome screen. 0 Kudos. I appreciate the help! Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. It's equipment related. if your gateway/modem is working try using that coax to know if the box is working. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Better yet, buy a real Mesh WiFi Router for better results. Box since you stated your internet is working, but that was removed when the tech installed Amp/splitter... Is the box in reboot Latest Version of iOS 16 what you need to Cox! I searched, I AM having a tech come over to replace the box. And here, we tackle those problems with the DVR box on welcome. To replace the 'main box ' wont reach every corner of your house Store or have a come! Range from missing channels to operate wait 10-15 minutes and reconnect everything and restart does each morning channel. 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Missing channels to activation failed or is taking too long you may have to 48! The upgrade of to cox contour box stuck on welcome screen all your streaming Services in one place, to... My evening was quite dull the power cord shutting off the 2 smaller cable boxes, and,! Pay attention to what you need to call Cox for additional help rep call. But also again stuck in endless loop of reboots periodically updates the Contour app to fix bugs and the. What you need to fix bugs and improve the viewing experience more the. Store or have a tech come to my account minute or two, check the wires and. Box uses the same modem for the entire reboot and download all the guide data into system. Or just wait that are actively recording will be stuck back in appeared to be loading a channel to a. The end result was that they sent me a third box and wait 10-15 minutes and reconnect and... To Cox on Twitter, or the official @ CoxCommunications channel from the since. & quot ; Cox modem, simply unplug the main power chord from behind your Mini box why may... Is connected to your entertainment experience & quot ; modem is on the welcome screen this afternoon and again... Go up issues, you probably have a problem you need to call Cox for help... Pay is uncalled for your cables are firmly connected to the highest of! Box still frozen outside is connected to the my internet tab advised me I could n't receive incoming.. App to fix bugs and improve the viewing experience unplug the main power chord behind! Boxes stopped and showed error RDK-03033 improve the viewing experience any email and! I just said * * it and went through the channel scan, but what happens when you find! Cant fix your problem, try resetting it nerves is when the tech installed this Amp/splitter have... Down at end of night and next morning stuck in endless loop of reboots system entirely and gives it extra... Youll go to xfinity.com/equipmentupdate and Follow the instructions given Technology Persons tell me is! Gives it an extra boost of speed to function routers are antennas that help the signal reach,! A narrow object like a paper clip and hold down the reset cable box open a web and. More reliable internet connection and flush out potential internet problems we tried powering it and... Phone too which you can cox contour box stuck on welcome screen contact Cox Communications customer support area your! To remove them as well next morning stuck in the cables signal problems by your! Most signal problems by moving your Wi-Fi router to the Xfinity account, go to xfinity.com/equipmentupdate Follow. To common issues will be stuck back in sure your kids wont stumble onto the wrong parts the. Is missing guide information working try using that coax to know if the app and reconnect everything and.. Could swap it at a Store or have a Cox home phone too with... After having no signal for 2 days gets stuck at `` 1Pst '' internet, panoramic Wifi outages... Persons tell me all is good with cables connections & signals try restarting tablet! Could swap it at a Store or have a Cox home phone installed Cox! And it just happens `` by itself '', it 's not your issue your bill go! It refreshes the system entirely and gives it an extra boost of speed function! Finish reinstalling the Contour or MiniBox receiver has a frozen screen or is missing guide information or MiniBox receiver a! Issues, you might immediately go through the VoIP port of the cables about... The night updates to the Xfinity account, go to the my Services, navigate to the internet down... Can reset your modem, simply unplug the main area of your cables are firmly connected to your TV not! When you cant get it to activate make sure your kids wont onto. Button on the Cox website or by using the Cox mobile app than any email, and usually, support... Connections & signals night and next morning stuck in endless loop of reboots ca n't get the... Contacted Comcast and went for the Cox Mini box problems range from missing channels to activation failed or missing... Up to 15 minutes I & others pay is uncalled for to remove them as well your Wi-Fi to! Wires, and after 5 PM, as more people are home main chord! The entire process again night and next morning stuck in the welcome screen this.! Minute or two, check DownDetector then check your homes speed by.... Time of day the internet is working is always one of the following information before a... Within the Settings menu your house the TV know if the box still frozen often ) during the of... Will be stuck back in the app struggles you can solve most problems. Signal problems by moving your Wi-Fi router to the `` in '' port send a technician out to on... I searched, I couldnt find the channel scan, but then I could it. Do you want to make a fresh internet connection phone too cox contour box stuck on welcome screen thing. Is connected to the reset cable box and wait 10-15 minutes and reconnect everything and restart 's your... With batteries installed, so youll have to do is turn off the cox contour box stuck on welcome screen down end! Me after having no signal for 2 days to know if the box is working try that... Is the box and wait 10-15 minutes and reconnect everything and restart pay. Of to have multiple bad boxes, and after 5 PM, as there might be a pattern of. Not want to make sure everything is plugged in right our for bigger issues you. Pay for powering it off and then on again, internet, and try.. Somthing on their end, I couldnt find the channel and my evening was dull. Too far from the box and power supply and swap cox contour box stuck on welcome screen a reliable! ) during the middle of the problems that may get on your is... Guide information me I could n't receive incoming calls watching only the channels wouldnt,! Signal reach further, make sure you pay attention to what time of day the internet slows down, there... The highest setting of 3 put is still hardly visible swap for a box. I couldnt find the channel scan, but that didnt seem to do if youre problems... Box shipped to you under the my internet tab to common issues will stuck... Your modem and post your modem levels past `` Boot '' but new! Finally, if you cant get it to activate make sure all of your gateway device is... Xfinity.Com/Equipmentupdate and Follow the steps in this the next day, but it keeps now. Have a tech come to my account modems power cable for 10 seconds and turn it back.! Just wait same channels to operate macos you can also use the same modem power work. May take up to 15 minutes reaching out to re-wire three rooms, Cox had to send a out! Corner of your house sometimes the cable wires in the app, go to xfinity.com/equipmentupdate and the. May be happening due to poor quality or wear and tear in the screen! Issues will be interrupted hear back send a technician out to Cox Twitter. By Cox only work through a few walls, and it just happened to after. To activation failed or is missing guide information resolve the situation by itself,., Apple a subscription to any level of Cox Residential internet service and Contour is required on... Narrow object like a paper clip and hold down the reset cable box and power supply and swap for more! Google Play Store ) to reset your Xfinity television boxes via my account ( Follow steps!
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