Payments sent via mail may take seven to ten business days to process. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. Are you sure you want to end this chat with the Online Assistant? We seek out the best to join our team. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. Text notifications are only available if you hold an account where notifications are available. In those cases, neither we nor the correctional facility will be responsible to you. Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. Dallas, Texas 75001, Securus Correctional Billing Services Attorneys. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. Where is my account balance located online? Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Message and data rates may apply. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. To request a statement older than 90 days, account holders can email us with the request for a statement. Usted puede cancelar esta autorizacin en cualquier momento THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Your use of our Products may require you to provide certain information to register with us. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. Alaska and TDCJ customers have 365 days to request a refund. Video Connectsessions are pre-paid and non-refundable. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. We guarantee you'll save on Jail Calls, or you can have your money back. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. The rules include instructions on how to file an arbitration. cada transaccin. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. This chat history will be cleared once you click the END CHAT button. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. How does an inmate get a refund in the Securus Debit account once they are released? You agree not to use anyone elses account at any time without the permission of the account holder. 2. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Subscription payments are non-refundable. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un (b) Maximum Liability. You must file any claim or suit related to our website within one year after it arises. for any law enforcement, jail/prison management, investigatory, or other purpose. The inmate phone services vendor has changed from GTL to Securus. How do I unblock my phone number on my Securus online account? Thank you for your detailed and amazing review! All Tablet sales are nonrefundable. How do I get setup for eMessaging using the Securus Android app? Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. Pricing, California August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. provey a la Empresa para mantener en el archivo de su cuenta. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la Should I fund anAdvanceConnect account or a SecurusDebit account? any errors in our website or Products will be corrected. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. of the last call received. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session We strive to provide the best customer service for you and your business. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. la Empresa para almacenar su Informacin de Tarjeta. Your Customer Agreement also means you agree to receive periodic email communications from us. Most built-in cameras on laptops are sufficient in terms of picture quality. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center The credit check requirement does not apply in Alaska. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. you may call the Securus Technologies, Inc. Who can an inmate call using their Securus Debit account? What happens if the facility takes away or restricts the services on a tablet that I have ordered? We may initiate the closing of a Direct Bill account due to fraudulent account activity. JPay Player (Tablet) Purchase Terms and Warranty. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. Al almacenar su informacin de pago, usted puede If you are under age 18, you may use our Products only with the involvement of a parent or guardian. Can I make a deposit to their Securus Debit account? securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. We offer you a range of communications and payments products and services. The balance of the refund may vary based on when calls were last received. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. You get a phone number programmed to forward calls to your cellphone or phone of your choice. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. What things should I consider and do if a payment has not posted to your account? Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. How do I cancel or end a subscription for a Secureview Tablet? Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. NEW! Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Please read this Limited Warranty carefully. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. How Do I Manage my Securus Video Connect Account? 3. (a) No Consequential or Indirect Damages. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. Do I, or my friend and family user, get to keep the tablet upon release? . If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. . Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. You are responsible for maintaining the confidentiality of your username, password and account information. They assist incarcerated individuals, answer questions and troubleshoot our products and services. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de We refer to these products and services as our Products. How do I block a text message from an inmate? PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. 3. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to Governing Law and Other Terms. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. *Fee amounts that are shown above are standard pricing. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. How do I get setup for eMessaging using the Securus Android app? Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. What can I do to prevent calls from being blocked? IVR / TELEPHONE CARD INFORMATION AGREEMENT. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. Start completing the fillable fields and carefully type in required information. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. Please select a password that would not be obvious to someone trying to guess your password. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. barring of further use of our Products or website. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. This chat history will be cleared once you click the END CHAT button. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. Facilities We There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). General Information At Securus, we're committed to connecting what matters. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. Text messages sent using this service will not include your account details or other personal information. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. How do I add another inmate to my account? The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. The Contact Center is open seven days a week 24 hours per day. We take safeguarding your personal information seriously. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la Securus Debit Account: Western UnionRefundInstructions. inmatesales. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. estadounidenses. Pricing, California crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de sujeto a cambios, y la Empresa le enviar los trminos y condiciones Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss.
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