However, you can strengthen this answer by proving approximate percentages or KPI numbers regarding the downward trend you were seeing, how much your ticket volume increased, and how adding the team in India improved your on-call engineer health metrics. Do you like unquestioning stakeholders? Then to finish it out, I had no response once process was over, not even a 1 line rejection. 4. I have a call with the recruiter for a PM role next week. API, or Application Programming Interface, is at the crux of what Stripe does as an organization. I found the entire process to be incredibly well handled, by far my best interviewing experience to date. Learn more here. Overly complex & exhausting. To put it simply, APIs provide the infrastructure of the internet. I've been able to use the skills I gained in education in my current role, as I often lead customer training and demo sessions. Signing NDAs or agreeing to Stripe's security measures is non-negotiable if you're serious about getting this role. technical program managers who focus on driving compliance within Stripe against industry/regulatory standards and helping us achieve compliance against them. I follow the TED blog so that I can learn from industry leaders as well as read multiple articles online per week. People want simple, easy products, which they can understand. Tell us how you managed to make a client cooperate. Very constructive feedback shared by recruiter through each step of the process The process took 7 weeks. Because of this, our team had to re-do the entire proposal. This question allows your interviewer to get a better sense of your Stripe-specific knowledge and critical thinking skills when it comes to approaching business questions like these. We strive for humility as individuals and as an organization. Give me an example of a time you did that. ", "I am looking forward to having an opportunity to learn how Stripe operates to grow as a professional within the company and having a tangible impact on the business. I also offer creative solutions on how to position your department against the competition and ideas that will help elevate your business to the next level. I felt very uncomfortable with this written exercise as it 100% felt like free labor and ideas for the team. Here's a quick overview of the steps you'll face along the way: Resume, cover letter, and referrals Recruiter phone screen In my second interview process, it was a screen with the same recruiter, a screen with the hiring manager, a written exercise, and then an on-site panel with 3 people. Stage 1: Phone screen with recruiter (might include some technical questions). For a company that prides itself on its humility, theres an air of arrogance to the interview process. Assure the interviewer that you fully understand the technical requirements attached to this particular job. Recruiter call Manager call 3. The onsite interview is a full day event. Think about a time when you proposed a change in the workplace that led to positive effects. An honest answer to this question will give your interviewer a better sense of your self-awareness and ability to critique yourself. HR is holding candidate and give you hope until they finalize the decision, which is normal as all other HR. Very constructive feedback shared by recruiter through each step of the process This in addition to a newly formed support team that is not fully funded and still ramping up on our service made things worse. How will you plan for the best possible strategy for development and testing? Interviewed with recruitment team. This question is also an opportunity for the interviewer to dig into your project management skills, so make sure you adequately layout your methodical approach to tackling a project, whether personal or professional. - Why Stripe? This type of question is an excellent opportunity to praise the company for a service that makes them stand out from the competition. ", "Customer service and customer support are often confused. Make sure youre ready to rock your real interview. I will turn this pain point around for you. - Describe a time you faced resilience in the face of ambiguity. Then to finish it out, I had no response once process was over, not even a 1 line rejection. 1) stripes interview process such as types of questions that are asked. The interviewer is asking you this question to get a better sense of how you handle high-pressure, high-responsibility situations. If you aspire to a manager-level position or seek to increase the number of people you are currently managing, share that with your interviewer. Very interesting, for sure! All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Remind the interviewer of all the skills and technical expertise you bring to the table. Which team-based messaging apps do you use at Stripe? You might highlight how you leveraged technology in a previous project or designed a unique solution to address a challenge. - Why Stripe? My boss was impressed with the leadership I displayed with this newfound responsibility, and she promoted me to a manager-level position on a different team in the department. I interviewed at Stripe, Very friendly and straightforward process, with HR screen, Hiring manager interview, written assignment Thanks! Chef Crista is the Hotelier and Spa Owner and a professional chef. Rather, highlight what you gained from these experiences and how they will prepare you for a new role with Stripe. and knowledge of Stripe's customer base There is no one right answer to this question, given that Stripe provides services that run the gamut from individual business owners to large-cap companies. "In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on service options. 2. I graduated with a 3.95 GPA, one of the top students in my class. You are the user, this interview is the product, what is your feedback? I took the initiative to create the training program, playbook, and schedule and incorporated all the work we did in a way that people could easily replicate. This ultimatum led to the client agreeing to the higher but necessary retainer, and we've been successfully doing business since. It's exhausting, extremely time consuming & unnecessary. You might share how this position will challenge you and help you grow or that you're motivated to be a part of Stripe's team culture. Understand end-to-end interview process. 3. Written by Rachel Hills on December 26th, 2021. Pretty much every day, I learned by throwing myself into a project despite not having adequate resources to understand how to approach it. Don't interview at Stripe for product without reading this guide. 9 Stripe Program Manager interview questions and 7 interview reviews. How was the situation resolved? There are no wrong answers here, but you should aim to avoid cliches or pointing to an individual whom you don't, in reality, draw inspiration from. And finally, once we had successfully completed the project I brought up the major issues with my manager and let him know where we would need support going forward with projects like these so that we wouldn't have to deal with a scarcity of resources in the future. Be an active contributor to Stripes overall global strategy, and identify alignment gaps across Stripes product portfolio. I aim to focus on the task at hand and make sure not to get distracted. Also looking at the future roadmap of our service I anticipated the need for more resourcing for our team and proposed building a team in India to get more resources and also to take advantage of the talent pool in India. Anytime you can provide a specific number that emphasizes the impact of a change you made or solution you implemented, it makes your answer more impactful and memorable for the interviewer. Is there anything that I can clarify for you from this conversation? To avoid pigeonholing yourself into a salary that's lower than what they might offer you, you can ask your interviewer to share the typical salary range for the role. Try answering confidently, and if you do not feel confident, then ask the interviewer for feedback. The interviewer would like to get a better idea of how you react to stressful situations with this behavioral-based question. Millions of companiesfrom the world's largest enterprises to the most ambitious startupsuse Stripe to accept payments, grow their revenue, and accelerate new business opportunities. "I keep up to date on new technologies and trends through a variety of sources. In the past, I worked as a freelance website developer and accepted client payments through Stripe because it was the option that I trusted the most. Really sell yourself and what you have to offer. I would not recommend interviewing at Stripe. 4. The recruiter kept me updated on my progress and what was to come. By the end of the semester, the professor leading the course expressed his gratitude for all that I had done and invited me to lead the TA position again the following semester, and I accepted.". Filter Found 4 of over 1.1K interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Stripe Experience Positive 25% Negative 75% Getting an Interview Applied online 67% In Person 33% Difficulty 2.7 On Fishbowl, you can share insights and advice anonymously with Stripe employees and get real answers from people on the inside. Overly complex & exhausting. Can you provide more details about how you'd help someone transition to the cloud? "In my previous role, we worked on a variety of projects with fingerprint recognition software. Coordinate non-engineering teams 8. Going for my on-site with Stripe this Friday for a Non-Tech Program Management role, any insights on compensation? I interviewed at Stripe (San Francisco, CA) in Sept 2018. I would not recommend interviewing at Stripe. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Hiring managers want to know that you're excited about this role and that investing in you as an employee will be worth it. Ah, the dreaded salary expectations question. Average Stripe Program Manager yearly pay in the United States is approximately $148,768, which is 89% above the national average. Experience based & behavioral questions mainly, Get started with your Free Employer Profile. Demonstrate to your interviewer that you value continuous growth and learning opportunities by discussing a recent project that particularly piqued your interest. "In my previous role, I recognized that our team needed a training program to bring others in at a quicker rate. Interview Questions How did you go about it? If the interviewer asks this question towards the end, you should focus your answer on highlighting the most salient features of your application rather than bringing in new pieces of information. ", "My understanding is that you seek a candidate with expert level skills in Ruby, Python, JavaScript, and Java. Convey that you stay cool and collected under pressure and that you are eager to take on high levels of responsibility in your role. Stripe services include but are not limited to: - Online payment solutions- Billing solutions- Website payment integration- Fraud protection Your interviewer wants to ensure you have a working knowledge of Stripe's products and services. The interview panel consists of a Stripe Product Manager, Technical Program Manager, Software Developer, Software Development Manager, and the Hiring Manager. I consider myself to be well-accustomed to changing gears at a moment's notice and can adapt quite well to new information. Interview Questions Luckily in my childhood, I survived a couple of water accidents. "I completed my Bachelor of Applied Technology from Carnegie Mellon University in 2004. 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