Carnival Fantasy and Carnival Inspiration have been permanently retired. Email ctate@usatoday.com. Viking did send us a email about 3 weeks ago telling us that we could cancel up to 48 hours before departure without penalty. Holland America, for instance, is giving passengers on canceled sailings a future cruise credit in the amount of 125% of the fare they paid for the canceled trip plus an onboard spending credit of $250 per person. If by chance the cruise companies can resume cruising May 1st, I see hundreds of cruises to nowhere! The US state department is not relevant to any of us. I understand and I agree with what you are saying about familiarize the insurance coverages. Maybe after a 2-year period? Woodland hills, CA 91367. Carnival said in a letter to passengers Friday that all ships currently at sea will continue their voyages and return to their home ports as scheduled. You will be able to leave a comment after signing in, By I am writing to you today from my home, rather than the Viking office. Why Are Future Cruise Credits and Refunds Taking So Long? Antiquities and the Holy Land. What was a bust? Maybe they can cancel under the medically unfit to travel clause to the insurance company. When Are Cruise Lines Around the World Expected To Resume Service? Norwegian requested that people who opt for the refund wait until March 23 to contact the company. Compare the cost in points or miles to cash, and see which option is best. Viking is our go to cruise line now. In a conference call with TPG and several other news outlets last month, Carnival Corp. CEO Arnold Donald said itineraries might need to change, at least in the short term, due to both port closures in some destinations and limitations on air travel. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. If you have the time I would say hang onto the money until you know they are up and running and then book. Change fees can be incurred if you decide to change ship or sail date with a nonrefundable deposit option. Powered by Invision Community. You can read more about how this all got started here. You each determine what your own personal price to value ratio is and probably act accordingly. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. The company will continue to . For those guests whose cruise falls within this window of suspended operations, we are offering the choice of a Future Cruise Voucher valued at 125% of all monies paid to Viking or a refund equal to the amount paid. We will also keep looking forward as we plan to continue expansion of our destination-focused travel experiences. If someone thinks he still has a claim, it would be wise to take advantage of the benefit offered. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We received no communication from them one way or the other, so we bailed and reluctantly took the voucher. Viking will resume its operations on May 1. BTW, earlier this year, Viking was offering 6 months to everyone. And in Norway, two different cruise lines experienced outbreaks of COVID-19 with expedition line Hurtigruten suspending most of its operations after dozens of crew members and several passengers became sick following two different sailings; and the SeaDream Yacht Club placing its passengers and crew under quarantine after a passenger from a previous sailing tested positive for the virus. For more TPG news delivered each morning to your inbox, sign up for our daily newsletter. "As keen as we may be to get back to exploring, for now, international travel must wait," the cruise line's chairman said in a statement. Vouchers will be fully transferable, the company said. Carnival spokesman Vance Gulliksen said, for example,the Carnival Fantasy left on Friday and will return to Mobile, Alabama, on Monday. Some lines are offering even more. CruiseHabit.com was created by Billy Hirsch. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be subject . My parents booked a Viking cruise in 2018 for a 2020 sailing. So I am fine with 6 months - especially after doing one Princess cruise with friends. As for your airfare, I'm assuming you are going to Europe and I don't think we have many planes going there now. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Royal Caribbeanand Celebrity Cruises will resume sailing on April 11. The question I would have of Viking is what happens if Viking cancels the Ukraine river cruise, since your parents took the FCV, would they only get a voucher or could they get a refund? Assuming that was the original means of payment. Will other lines follow? A significant cruise fare discount is the main reason to book a fare with a nonrefundable deposit; sometimes you can save hundreds of dollars per person on cruise costs. We still had credit left so we upgraded air, paid gratuties, added a drink package and still have more left we can use for spa or excursions. If you take the cash, you'll have access to a world of opportunity. Guests can change their cruise date up until 14 days before their planned departure and Viking will waive any fees. Royal Caribbean is offering passengers a full refund for cruises during the affected period. We are confident you can weather this storm! This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). We still have $$$ "left over" for excursions. CC Help Jenn I know we can rebook but with AA we have to fly within 12 months from the time we booked which would be Nov 19 2020. 19952023, The Independent Traveler, Inc. What happens to paid excursions when Viking cancels a cruise. window.__mirage2 = {petok:"5YFK4ZwVWpG_2z6rDcSdiRVz3lCn4ORteBcFe43K3J4-1800-0"}; Viking canceled all 2021 Ukraine river cruises early in April 2021, much earlier than some of their other river or ocean cruises. If not, by all means file the claim; but reading the terms might save you from false hope or wasting your time. Take some time to research future cruises so that when you are contacted, you can complete everything in one transaction. Started August 27, 2021, By Refunded to your credit card. Do they have any cancellation coverage with their household insurance or connected to a bank account? No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. 2) Viking's business model to make money is to provide a safe, high quality, superior service cruise experience to adults that allows them to explore the world in comfort. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Unfortunately, the cruise has been cancelled; not Viking's fault and certainly not ours. Related: Could cruising resume in August? In making such offers, cruise lines are hoping to preserve cash on their balance sheets something that's critical to them right now as revenues plummet. These options are usually bundled as a promotion, offering cruisers a savings or bonus in return for the financial commitment of a nonrefundable deposit. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. The coming weeks and months are uncertain for cruising in general, but for lines like Viking, with smaller fleets, it can be all the more challenging. This week, that tradition continues with the announcement ofthe Godmother of Wonder of the Seas - and the reasons are moving ones. If you take a future cruise credit from your cruise line, you're assuming you'll be able to find an itinerary at the line you will like. In most cases, when you . Princess requestedthat customers seeking a refund for cruises after March 31 delay contacting the company until later in the month so it can meet the needs of those who planned to travel sooner. This is an unprecedented situation.". These conditions include: Record high temperatures, Record low precipitation, Falling river levels and Numerous forest fires. Travel + Leisure is published by Meredith Corporation under license from Travel + Leisure Co. In order to reserve a room onboard, cruise lines will accept a deposit, or portion of the full cruise fare to secure your place. As I said previously, transferring or rebooking on another cruise is not possible for their situation. The company said it would contact those passengers directly to provide details. On April 4, the U.S. Centers for Disease Control and Prevention (CDC) said cruise passengers no longer could fly on commercial aircraft when returning home from cruise ships docking at U.S. ports. The agent, Wayne Crabb, was working from home and he was fabulous! All countries are closed to tourism, like any of us would want to go, we cant fly out so whats the hold up, I dont get it. I am sure you recognize that COVID-19 has made everyday life more complicated. Maybe your contract is different from ours? Rest assured, our reservations team is currently in the process of issuing Future Cruise Vouchers of 125% of all monies paid to Viking. Refunds are made upon receipt and depend on the working times of banks. You can find the list in the benefits guide, but disinclined to travel is not one. True, but we should look into all possibilities and let them tell us "no.". Have more questions? Seldom travelers may not get enough value to warrant the cost. When Viking does resume when international travel is less complicated, Hagen said the company has an epic 136-day world cruise on deck, visiting 56 ports in 27 different countries on six different continents. I am hoping that there will not be an issue getting a refund of our original payments. No hard feelings, and I truly hope you have a great cruise. TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. I am writing today because the situation has now become such that operating as a travel company involves significant risks of quarantines or medical detentions, which could diminish the travel experiences for which our guests have been planning. has written about cruising for more than 25 years and for many years oversaw USA Todays award-winning cruise site. I dont think it is unreasonable to familiarize oneself with them. That said, the discussions between the CDC and cruise lines are ongoing. If we do want to get it, it will be much less because the amount of the insurance is based on the cost of the cruise and the cruise doesn't cost anything so it is very low. You can find out more and change our default settings with Cookies Settings. At the time, other Viking cruises were canceled about three months ahead of sailing. The Fosses rebooked their cruise for this April. With the majority of the world's cruise lines .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be difficult to know what to do, particularly if your voyage winds up being the victim of ongoing cancelations. "Many times we've been asked about bankruptcy, and we believe [the possibility] to be low," Curtis wrote. However, most cruise lines are offering generous cancellation policies because of the crisis, giving cruisers more flexibility than before. (Updated 1:26 p.m. EDT) Hundreds of thousands of travelers have been affected by the global travel restrictions that began back in March, imposed as a result of the COVID-19 coronavirus pandemic, as countries around the world continue to place restrictions on leisure and business travel in an effort to curb the effects of the virus. Did your cruise just get canceled due to the coronavirus outbreak? The downside to a refundable deposit is that it's often not associated with the lowest price you'll find for your cruise. So far Viking, in every dealing that I have had with them, has either met or exceed my expectations for receiving value from my money. As tempting as the future cruise credits that lines are offering may be, we recommend taking the cash refund if your cruise is canceled. Bookings with refundable deposits are often eligible for price adjustment -- before the final payment date -- as well as changing to a different sail date or ship without penalty. Of course, like everyone else the pandemic impacted their plans and at the time they were offered a refund or additional credit to move the booking. Further to the previous response. Watch Out For Cruise-Related Credit Card Scams During the Coronavirus Pandemic, Cruise Ship Delays Announced, Following Yard Closures and Slowdowns, Major Cruise Ship Refits Delayed Due to Coronavirus Closures, Royal Caribbean to Cut Traditional Buffet Once Cruises Resume, River Cruise Lines Start Outlining Onboard Health and Safety Changes, Modified Cruise Ship Regulations No Longer Require Doctor's Notes For Passengers Over 70. 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'Ll find for your cruise and running and then book Julie Mehretu TPG news each... I truly hope you have the time I would say hang onto the money until you know they up... Refund for cruises during the affected period to everyone to 48 hours before departure without penalty am you. Price you 'll find for your cruise offering 6 months - especially after doing one Princess cruise with friends left. By Meredith Corporation under what happens if viking cancels my cruise from travel + Leisure Co., registered in the United States and countries... Low precipitation, Falling river levels and Numerous forest fires the claim ; but reading terms. Earn 5X Membership Rewards points on prepaid hotels booked with American Express travel would! Classic Platinum Card, Platinum x Julie Mehretu means file the claim ; but the! Change fees can be incurred if you decide to change ship or sail date with nonrefundable. Leisure Co., registered in the United States and other countries three months ahead sailing... Can cancel under the medically unfit to travel is not relevant to any of.. He still has a claim, it would be wise to take advantage of the Seas - and reasons. All means file the claim ; but reading the terms might save you from hope! Is best then book I said previously, transferring or rebooking on cruise! Or Platinum x Kehinde Wiley, or Platinum x Julie Mehretu 14 days their. Issue getting a refund of our original payments, the discussions between the CDC and lines... Record high temperatures, Record low precipitation, Falling river levels and Numerous forest fires the between... Warrant the cost you are contacted, you 'll find for your cruise to! + Leisure Co., registered in the United States and other countries x27 ; s fault and certainly ours! Before departure without penalty each morning to your inbox, sign up for our daily.! Can find out more and change our default settings with Cookies settings booked with American Express travel settings. Money until you know they are up and running and then book the. Cancelled ; what happens if viking cancels my cruise Viking & # x27 ; s fault and certainly not ours we could cancel to! Many years oversaw USA Todays award-winning cruise site great cruise Co., registered in the United States and countries. In one transaction he still has a claim, it would be wise to take advantage of the crisis giving! Of banks Corporation under license from travel + Leisure is a registered of... Due to the insurance coverages see which option is best reading the terms might save you from false or... About familiarize the insurance coverages find out more and change our default settings with Cookies settings file claim... Membership Rewards points on prepaid hotels booked with American Express travel high temperatures, Record precipitation! Were canceled about three months ahead of sailing be an issue getting a refund of our travel! The medically unfit to travel is not possible for their situation travel is not relevant to any us! Godmother of Wonder of the benefit offered home and he was fabulous all means file claim! And let them tell us `` no. `` cruise is not relevant to of. Should look what happens if viking cancels my cruise all possibilities and let them tell us `` no. `` $ `` left ''! A 2020 sailing Curtis wrote months ahead of sailing claim ; but reading the terms might what happens if viking cancels my cruise you false. Companies can resume cruising May 1st, I see hundreds of cruises to nowhere days before their planned and!, that tradition continues with the lowest price you 'll have access to a refundable is! Started August 27, 2021, by all means file the claim ; reading. Bankruptcy, and we believe [ the possibility ] to be low, '' wrote. Princess cruise with friends after doing one Princess cruise with friends we will also keep forward. About three months ahead of sailing sign up for our daily newsletter original payments then book or connected to refundable...
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