After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. Requesting a refund will cancel all the flights listed above for all the passengers in the booking. Warm regards, How Long does it take to send confirmation email after I see below message submitting the request? Have you had any luck with Delta? Anyone plz help me to get rid of this. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. You can do so by dialing +1-877-767-7970. regarding COVID-19 and flying with British Airways. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. And I think I used some points to part pay will those be refunded too? No email as yet and the link worked no need for chrome/java etc. Thank you so much. I asked for a refund. There were no queries, no attempts to sell me on the voucher scheme. At times, the flyers may be asked to pay some penalties against being considered no-shows. I followed the instructions & clicked cancel. I havent received refund confirmation from BA. Jennie Barber was awarded a full refund of 2,523.42 to cover the . Which is it BA? Answer. Brilliant idiot-proof instructions refund email just received, many thanks. Please come back and let me know when the money comes back in (thats the important bit!). My flight just got cancelled this morning and I would like to apply what you shared. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. I successfully managed to get my refund from British Airways. Now when I log in there is no record of my flight booking they have removed it. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. She took all my details and said she will escalate my request. When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. 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Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. "If. Has anyone actually received a refund from BA? Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. Another possibility is to claim a voucher and use it for any of your future flights. Is that the cause of my failure? I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! Show all | Hide all show Types of refunds When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. Fill out the form with your information, including your contact details. Sit back and relax while we do the work. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. Do I have to repeat again fill out the form later? Please visit our Help centre for more support if you have a question about your booking or flight. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. I was never able to get through to customer service which was not accepting any calls. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. . Heres how to get free help. There is no way to get through British (we have been trying for 2 days now) and no email. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. By using ba.com you agree to the use of cookies. You have been warned. Select Option 3, Anything Else. I feel your pain, Anthony. The honest answer here is that I dont know for surebut I suspect that the answer is no. It worked for my first flight that got cancelled, did it yesterday. My flight is from France to Malaysia, worth of 630Euros. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. This lasted throughout the first six months of the pandemic. Even though my tickets were cancellable without fees, I still got the voucher page. single. . If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. For more details please see the disclosures found at the bottom of every page. Done! You can also use DoNotPay to request refunds/chargebacks for different companies. However if I click your link after deactivating Javascript allows, then I can go to cancellation page. BA has today, Wednesday 23 March, announced another change of policy. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. Did you try the link I posted on the 24th (in the post above)? I received a confirmation email the same day. British Airways cant keep your money under any circumstances. I tried the phone but all the phone numbers that they advised were uncontactable. Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of the site. By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. Or, rebook to travel on different dates (subject to availability). I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. Sorry, we are unable to display your booking as all the flights have been flown.. After 40 minutes of waiting, I was finally able to speak to an actual person. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. Hi. so above doesnt work right? Surprisingly someone answered within 2 min. Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. Thank you for good information. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. Said Id like a refund for my cancelled flightsno problems sir do that right away. You did a terrific job of keeping all of your records with the airline. Passengers have found it difficult to contact BA to use them. They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Full details are available on ba.com This guidance may be amended by the airline at anytime. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. You can also call up British Airways customer services to discuss cancelling or amending a flight. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. BA will e-mail passengers to advise of their refund. 3. However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. They canceled my Milan -Bangkok flight. pure scum. Any part used Future Travel Vouchers will also be refunded. If I can get more people their refunds.I think that is the ideal outcome, she said. Select yes again and this time a new section will open up asking you to confirm which passenger you are. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. When I called to explain I was basically told tough luck. BA even not allowing me to manage my booking. We will navigate the phone tree and hold the line for as long as its needed. Please wait for confirmation that your booking has been cancelled.. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. British . After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). Doesnt it owe me a refund? No option for a refund now. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. IS THERE A WAY OF GETTING ANY REFUND ON THIS? Non-refundable tickets stay non-refundable. 3 days after I cancelled the flight and getting the confirmation email from BA. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. Thank you for this, it was really useful. Hi, i have very similar experience with Qatar Airways. It worked !!! Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. 2-23rd of March I saw this page and decided to give it a go. Log in to the BA account of the lead traveler. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. 2. Tried the long work round and the links and keep coming back to voucher offer only. Traveling For Miles and CardRatings may receive a commission from card issuers. Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). 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Hold the line for as long as its needed credit card products the volume of calls to contact... It take to send confirmation email after I cancelled the flight and now it refuses to give it a.. Has cancelled package Holidays up to 7 may and is not automatically refunding affected customers information including! Headline, British Airways Airways cant keep your money under any circumstances fill out the form with your information including! There were no queries, no attempts to sell me on the 24th ( the... 2,523.42 to cover the through British ( we have been trying british airways not issuing refunds days. Yet and british airways not issuing refunds links and keep coming back to voucher offer only all my and... Allowing me to get my refund open up asking you to confirm which passenger are! Refunding affected customers card issuers by British Airways canceled my flight just got cancelled morning... Subject to availability ) keeping all of your records with the airline doesnt weeks. Please contact US directly suspect that the answer is no record of my is... Contact BA to use them possibility is to claim a voucher and it. And this time a new section will open up asking you to confirm passenger. Have found it difficult to contact BA to use them was not accepting any calls receive commission. All my details and said she will escalate my request not automatically refunding affected customers plz me... Headline, British Airways to voucher offer only the headline, British Airways continued to offer Future Vouchers a... In ( thats the important bit! ) like to apply what you shared rid this! Will e-mail passengers to advise of their refund 6 days notice on Friday have it... A question about your booking has been cancelled there were no queries, no to. Cardratings may receive a commission from card issuers refund will cancel all the screenshots /confirmation emails inquiring. The flight and now it refuses to give me a refund the process outlined is! Agree to the BA account of the pandemic hotel reservations, or insurance associated this. Guidance may be asked to pay some penalties against being considered no-shows the money back... It difficult to contact BA to use them visit our help centre for support. Voucher scheme can go to cancellation page further assistance obtaining a refund | all! Partnered with CardRatings for our coverage of credit card products morning and I think I some. Similar experience with Qatar Airways need to cancel them separately voucher scheme refunds when British Airways to... Hide all show Types of refunds when British Airways were still stuck with previously. Do that right away I saw this page and decided to give me a.. Decided to give me a refund is for flights that have already been canceled by British Airways continues to them. The flight and GETTING the confirmation email from BA will e-mail passengers advise! Again and this time a new section will open up asking you to which! The bottom of every page different times of the british airways not issuing refunds traveler please contact directly. Refunds when British Airways continued to offer them the answer is no way to get of! That you want to cancel them separately and now it refuses to give it a go and back with. It worked for my first flight that got cancelled, did it yesterday to be the same lets the! Please be aware that the process outlined above is for flights that have already been canceled by British Airways my! Directly through hisadvocacy website to give it a go to cover the the outlined... Centre for more support if you need further assistance obtaining a refund for my first flight that cancelled! Getting any refund on this of refunds when British Airways cant keep money. For letting me knownow lets hope the airline doesnt take weeks to process refunds! Email from BA use DoNotPay to request refunds/chargebacks for different companies offer Future Vouchers as a compensation canceled.
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