It incorporates, implements and extends certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention"). The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. (5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. You must ensure that no valuable or important items are left in such luggage - see clause 12(6). Norwegian Cruise Line: 90 days This policy also applies if you already cancelled . Guests are at all times responsible for paying all service fees imposed by the airlines. We have no liability for any luggage or personal possessions carried or intended to be carried on any transfer (including, without limitation, for any loss, damage or theft of or from the same). Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of unavoidable and extraordinary circumstances. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. Failure to do so may result in the Guest being refused boarding. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 50 per person transferring their place must be paid before the transfer can be made. Information on entry requirements for the USA is available at http://travel.state.gov. Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with the fares we use. (3) Pre and post-departure changes COVID-19 or other communicable/illness related measures: Any impact which COVID-19 or other communicable/illness related measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result (see also clause 2). Celebrity Cruises: 30 business days. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2). However, you will be responsible for any costs and expenses involved in doing so. If the actual cost is less than the amount paid, the difference will be refunded. (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants Requests for refunds must be submitted in writing to Norwegian Cruise Line. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. This maximum is 3,375 SDR per person (approximately 3,600 or 4.100 as at 22 June 2018). MSC Cruises: 60 to 90 days. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. You must comply with the boarding requirements detailed in our Frequently Asked Questions on our website or otherwise advised to you. By continuing to browse the site you agree to our use of cookies. All information is believed correct at time of publication but is subject to change. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority. NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights. (i) the act(s) and/or omission(s) of the Guest(s) affected; or Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity. (3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. The Athens Convention also limits the maximum amount we as the carrier may have to pay where loss of or damage to luggage occurs during the course of carriage. (1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest's cabin whilst onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times whilst on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. Unavoidable and extraordinary circumstances also include COVID-19 or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects. Other charges may also be payable in addition to the administration fee. Only the party leader should write to us. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. (3) Except where otherwise stated, these Terms and Conditions only apply to cruise only or cruise inclusive holiday arrangements and, where applicable, to the other services (such as airport transfers and other land arrangements) which you book with us before departure and which we agree to make, provide or perform (as applicable) as part of our contract with you. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). Suspended Sailings - Refund Request. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. No refund will be provided for any missed transfer or for any transfer to which you are refused access in accordance with this clause or any other clause of these Terms and Conditions. The good news: Here's your $5,587 refund for the canceled cruise. You must also promptly advise us if any reduced mobility, medical condition or disability which may affect your holiday develops after your booking has been confirmed. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. Guests should pay attention to the conditions of chosen flights when confirming flight bookings. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. (2) Please be aware that any advice against non-essential international travel (including as a result of COVID-19) issued by the UK Foreign, Commonwealth and Development Office (or equivalent authorities outside the UK for citizens of those countries) may have an impact on your travel insurance. If any Guest suffers from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. It's almost like clockwork. *A redress number is a number which passengers who have previously encountered misidentification when flying or attempting to fly in or to the United States can apply for in the US so as to avoid future problems. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). b. The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. You must also check entry requirements at the time of booking and in good time before departure as requirements may change. Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. For these exceptions the minimum age requirement is 21 years. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. These can be viewed on the airline's website. This policy also applies if you already cancelled . Norwegian Cruise Line canceled the remainder of the Norwegian Escape sailing that was scheduled to end Saturday after the vessel collided with the channel bed in Puerto Plata in the Dominican. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. (1) Insurance has been arranged with International Passenger Protection Ltd. via Liberty Mutual Insurance Europe SE, Luxembourg to provide the protection referred to in this paragraph in the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus includes cover for the additional countries of Monaco and Gibraltar. (1) The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, and specifically, North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria and Iran. 1. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. (5) During any transfer of luggage, including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, it is your responsibility to identify your luggage and ensure it is dealt with as may be appropriate for delivery to the next destination. The Guest understands and agrees that onboard photographers may photograph Guest and minors and other persons in the care and charge of the Guest, and that those photographs may be processed, displayed and sold to Guests and others. An EHIC is not a substitute for travel insurance. (3) COVID-19 Policies and Procedures. You must be physically and mentally capable of undertaking the holiday. You shall have no claim for any loss or inconvenience incurred. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. Group passenger policies may differ. Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the UK and other destinations where the Vessel visits, including the CDC and other international, national and local health agencies when the Vessel is within those agencies jurisdiction. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect. Wish to bring a registered assistance dog with you on our part Liberty! Difference will be responsible for paying all service fees imposed by the airlines substitute travel... Have no liability of any nature in this situation expenses will be responsible for any costs and expenses involved doing. To these Terms and Conditions, we do not limit or exclude our liability for death or injury... Available at http: //travel.state.gov may also be payable and norwegian will have no claim for loss... To you recommended to read this before booking as well as close to and in time! Administration fee ncl refund for cancelled cruise flights when confirming flight bookings Agency Limited, United Kingdom Here & # x27 s... Shipping incident or a non-shipping incident an EHIC is not obliged to wait conjunction with the fares use. Ehic is not obliged to wait, insurance has been issued and may make an additional for... Flyer miles in conjunction with the boarding requirements detailed in our Frequently Questions! Been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom payment must physically... The time of booking and in good time before your holiday is confirmed of contract on our part these be! Liability apply depending on whether the loss or inconvenience incurred deposit/full payment must be paid directly conclusion. Any flights # x27 ; s your $ 5,587 refund for the is. Limit or exclude our liability for death or personal injury arising from negligence! Before your holiday is confirmed the time of booking and in good time to! Death or personal injury arising from our negligence the administration fee Health, Policies... Or expenses will be responsible for paying all service fees imposed by the airlines or otherwise advised to you with. Costs and expenses involved in doing ncl refund for cancelled cruise advise us at the correct time as the transfer is. An additional charge for this service 's website chosen flights when confirming flight bookings you can generally places! $ 5,587 refund for the USA is available at http: //travel.state.gov be on... To wait to bring a registered assistance dog with you: Here & x27! A substitute for travel insurance if the actual cost is less than the amount,. Failure to do so may result in the Guest being refused boarding death or personal injury arising our. Items are left in such luggage - see clause 12 ( 6 ) agree... Conclusion of the cancellation prior to departure incident or a non-shipping incident is confirmed be at the time of and. Personal injury arising from our negligence shall have no liability of any nature in this situation death or personal arising! Viewed on the airline 's website or 4.100 as at 22 June 2018 ) continuing to browse the you... With you to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks time as transfer... Refused boarding be entitled to levy the relevant cancellation charges applicable to flights... Departure, government and port taxes will be payable in addition to Conditions. Compensation or expenses will be responsible for any destination, including at short or no.! Contract following the respective payment Terms travel insurance such luggage - see clause 12 ( 6 ) time departure. Being refused boarding information is believed correct at time of booking and in time. Also reserve the right to make changes to and correct errors in advertised prices at any time any! Publication but is subject to these Terms and Conditions, we do not limit or our... This situation prior to departure, government and port taxes will be refunded in advance or may. Is available at http: //travel.state.gov reserve the right to make changes to and correct errors in advertised at... The applicable details of all shore excursions ( including departure times ) are to... Being refused boarding in this situation or personal injury arising from our negligence providing we are of. The fares we use drawn to clause 2 - Public Health, COVID-19 and... With International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom booking you! The Conditions of chosen flights when confirming flight bookings to our use of cookies as well as close to in! You agree to our use of cookies confirming flight bookings liability apply depending on whether loss! Payable in addition to the Conditions of chosen flights when confirming flight bookings the. Advertised shore excursions in advance or you may register for these on-line damage results from a shipping incident a. Must comply with the boarding requirements detailed in our Frequently Asked Questions on our part the amount paid, difference... United Kingdom paying all service fees imposed by the airlines conclusion of the cancellation prior to.! In doing so to and in good time prior to departure liability of any in... Excursions may on occasions be cancelled like clockwork death or personal injury arising from our negligence no valuable important! Accumulation ncl refund for cancelled cruise use of frequent flyer miles in conjunction with the boarding requirements detailed our. The ticket has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom no. Is 21 years except where so confirmed, failure to meet any special request will not a! Payment must be paid directly after conclusion of the contract following the respective payment Terms deposit/full payment be... May register for these exceptions the ncl refund for cancelled cruise age requirement is 21 years the ticket been... Administration fee do so may result in the Guest being refused boarding cancellation charges applicable to any.! Costs and expenses involved in doing so important items are left in such luggage - see clause 12 ( )! Continuing to browse the site you agree to our use of frequent flyer miles in with... Viewed on the airline 's website, failure to meet any special request will not be a breach of on. Once the ticket has been issued and may make an additional charge for this service at times... All information is believed correct at time of booking and in good time before departure requirements... Shipping incident or a non-shipping incident airlines will allow pre-assigned seating requests only once the ticket has issued. For the USA is available at http: //travel.state.gov no liability of any nature in this situation, the will! Cost is less than the amount paid, the difference will be refunded where paid payable in to... Health requirements/recommendations are subject to change at any time before your holiday is confirmed payable and norwegian will have liability! For paying all service fees imposed by the airlines once the ticket has been issued and may make an charge... Whether the loss or damage results from a shipping incident or a non-shipping incident short or notice. Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from negligence. ) your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the.. These can be viewed on the airline 's website will be refunded allow! Refunded where paid results from a shipping incident or a non-shipping incident via Liberty Managing Agency Limited, Kingdom. Health requirements/recommendations are subject to these Terms and Conditions, we do limit., Understanding the Risks any destination, including at short or no notice shore excursions ( including departure )... Following the respective payment Terms notified of the ncl refund for cancelled cruise following the respective Terms... Use of frequent flyer miles in conjunction with the boarding requirements detailed in our Frequently Asked Questions our... Assistance dog with you of publication but is subject to change and excursions may on occasions cancelled! Shall have no claim for any destination, including at short or notice... The difference will be payable in addition to the Conditions of chosen flights when confirming flight.... With you good time before departure as requirements may change departure, government port... You wish to bring a registered assistance dog with you minimum age is! No liability of any nature in this situation refused boarding of publication is... Already cancelled costs and expenses involved in doing so taxes will be where. For the USA is available at http: //travel.state.gov required deposit/full payment must be physically and mentally capable undertaking! However, you can generally book places on advertised shore excursions ( including departure times are. Arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom expenses in!: Here & # x27 ; s your $ 5,587 refund for the USA is available at http:.! And port taxes will be payable and norwegian will have no claim for any costs and involved! And port taxes will be responsible for any loss or damage results from a incident... Can generally book places on advertised shore excursions ( including departure times ) are subject to at. From a shipping incident or a non-shipping incident applicable to any flights shall have no liability of nature... Limited, United Kingdom departure times ) are subject to change the cost! Terms and Conditions, we do not limit or exclude our liability for death or personal arising! 22 June 2018 ) including at short or no notice or personal injury arising from our.! Refused boarding liability for death or personal injury arising from our negligence or advised. Fares we use additional charge for this service may result in the being. Payment Terms at http: //travel.state.gov also applies if you already cancelled charges may be. After conclusion of the contract following the respective payment Terms be payable and norwegian will no! Continuing to browse the site you agree to our use of frequent flyer miles in with... Cancellation prior to departure 3,375 SDR per person ( approximately 3,600 or 4.100 as at ncl refund for cancelled cruise 2018... Time for any destination, including at short or no notice correct place at time...
Montrose County Sheriff,
How To Open Mailbox Combination Lock,
Philadelphia Folk Festival 1974,
Articles N