Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Purchasing an extension can stretch . Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Gray marketed products are not covered under local warranty. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. ), their current status, and their expiration date. Your warranty typically starts on the date you purchased your Synology product. Add-on Packages view the complete package list. The hardware repair/replacement services are subject to the availability of replacement materials and components. Find the compatibility list for drives, USB devices, and network peripherals. Product Availability: SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Customer can only choose either of the optional services. 5.5 Dispute Resolution. The existing unit must be in working condition and we quote a cost after assessing your . Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. On April 7th, Synology announced a new service called Extended Warranty Plus. 4.2 Disclaimer of Certain Damages. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. If my data stored on Synology are missing, can I ask Synology to recover my data? If you didn't receive the code, please check your spam folder. ssps 3 yr. ago Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Continue to complete the settings now. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. . The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Khalid Bin Waleed Street, Bur Dubai. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. The system is processing. #server, #servers, #servers-general-discussion, #service. 5.6 Attorneys' Fees. Slide to complete the puzzle * Use 8 or more characters . Synology devices are engineered with quality components and built to last. Enhanced security with an optional two-step authentication* to keep your information safe. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? Check your email A 6-digit verification code was sent to . Synology's Limited Product Warranty applies to the extended warranty period. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Cancel Create Password. Find Your Product Manual and Datasheet Select your model to get its relevant documents. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. 3.2 Exclusions. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. 4 min read, 26 Feb 2023 For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Generally Available: The product is still in production and available through retail channels or partners. 2 Year Warranty: Means 2 Year straight replacement. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Do note that your device has to run DSM 7.1 or above! 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Synology local dealer can assist you if data is in recoverable condition. Password is required to use this service. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. Copyright 2022-2023 Synology Inc. All rights reserved. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. The old devices can be converted into offsite storage devices that provide an additional copy of the data. Refer to the Product Phases section in Synology Security White Paper for details. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Get the latest posts delivered right to your inbox, 1 Mar 2023 In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Al Ghubaiba ( Green Line). 3 Loosen the screws that secure the fan on the back cover as shown below. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. For Consumer models, NBD contract can be bought even after device failure. If your Synology is out of capacity, we can help. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". comments sorted by Best Top New Controversial Q&A Add a Comment . A 6-digit verification code was sent to . The hardware warranty lasts from three to five years depending on the model. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . *Synology Hard Drives Warranty will be void if drives are received in below conditions. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. No, your warranty continues from the original date of purchase. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Please enter the code below to proceed. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Customer shall make a backup copy of the stored data before returning the Product to Synology. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Opposite Palm Beach Hotel No biggie as she ordered a new one earlier today, mainly was just curious. Verification code. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Product Name Find your Synology product Product Availability Generally Available All your data are stored on Synology Account China Site (account.synology.cn) now. Additional details on the plan's features and availability can be found on the official web page. The total cost will be confirmed during the registration process. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. If you encounter any problems with the software/firmware, please contact our Technical Support. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Copyright 2023 Synology Inc. All rights reserved. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. The maximum warranty extension on Synology is 5 years. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. 5.10 Extended Warranty Plus Service Payment and Termination. Live Chat on Synology support page doesn't work and I spent an hour on hold. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. You can estimate your units manufacturing date yourself by the serial number specified on your product. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. As long as you have your proof of purchase available. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Serial number. Seagate Service Centers At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Find the spare parts of your Synology product. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Arbitration Law and related enforcement rules. Register Synology.me account. 4 comments. Does the warranty period start over after repair or replacement? Technical Support: This will launch a dedicated Extended Warranty Plus page that will lead you into the process. btw, (off-topic) finally got around to trying out Duplicacy. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. 3.7 Extended Warranty Plus Limitations. Find the spare parts of your Synology product. The fan will come off when the power cord is unplugged. Besides extending warranty coverage, the plan introduces direct replacement options. Under the battery. For more details, please visit LIMITED PRODUCT WARRANTY. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Showroom number 11, Dr. Fernandes Building Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. While trying to add a DDNS, I see I need to have a Synology.me account. We offer PNP warranty extension. Full: Firmware and software updates will be continuously provided. 4.1 Force Majeure. If you cannot provide proof of purchase, the device manufacturing date will apply. Please create a password for your Synology Account first. The table below provides you an overview of the current support status of all our products and accessories. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Technical Support: In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Should users need to expand the overall capacity of their RS1619xs+, the optional . Copyright 2023 Synology Inc. All rights reserved. 5.9 Entire Agreement. News, discussion, and community support for Synology devices, Press J to jump to the feed. If you didn't receive the code, please check your spam folder. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Limited: Only security updates will be provided. Please help. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. Full: Firmware and software updates will be continuously provided. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Live Chat on Synology support page doesn't work and I spent an hour on hold. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. 3.4 Return. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. The price for this service will be calculated based on the model and the region you register it for. TechSway 3 yr. ago As long as you have your proof of purchase available. Miss-handled, physically damaged or burned products are not covered under warranty. Synologys Limited Product Warranty applies to the extended warranty period. Finally, review the order and proceed to payment. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Express shipping is available in select countries only. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Discontinued: The product is no longer manufactured. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). 1 Power off the Synology NAS and remove the power cord. A strong password helps prevent unauthorized access to your Synology Account. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). Refer to the Product Phases section in Synology Security White Paper for details. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Copyright 2023 Synology Inc. All rights reserved. Product Availability: Please obtain and enter the verification code to bind your phone number. We also suggest performance improvements, such as increasing RAM and caching, etc. * You need to change your location in your profile to a location other than China. Press question mark to learn the rest of the keyboard shortcuts. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. You acknowledge that the Product may be subject to U.S. export restrictions. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Additional accessories, including hard drives and RAM modules, are not covered. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. It is the customers sole responsibility to make backup copies of data. Please enter the code below to proceed. Enjoy our services! Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. This document explains the Material return process for Synology Devices for UAE. 3.6 Disclaimer of Warranties. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. DSM/SRM/Firmware Update: For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. 3.4.2 Extended Warranty Plus Service. 4.3 Limitation of Liability. Standard Warranty claim lead time is 10 working days. 5.3 No Additional Terms. (a) "Products" refer to New Products or Refurbished Products. The third and fourth digits indicate the year your unit was manufactured, while the . According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. friend has an older (larger) unit ; cannot find her receipt. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Start Claim Check Status Check the status of an existing warranty claim. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. Coverage, the plan introduces direct replacement options Material return process for devices... All our products and accessories only if drive is claimed in 100 % original condition AND/OR damage with to... The foregoing disclaimer of certain damages and limitation of liability will apply to the feed one today., NBD contract can be expanded with 10 provide an additional two for... The recovery of your Synology Product end customers manage your support tickets as we can see in the.... Cloud solutions AND/OR damage with respect to returned items until they are properly received by Synology Authorized Partner! Had to dash before trying to read the user guide and forums to find the compatibility list drives. The optional Year Limited warranty: All NETGEAR ReadyNAS hardware products include a warranty. Manual and Datasheet select your NAS model to find out the additional coverage can. Find her receipt the user guide and forums to find out the additional coverage is based... Change your location in your profile to a location other than China Partner ( )... Ensured high-quality performance it is the customers sole responsibility to make backup copies of data with our NAS. You will need to have a Synology.me Account no, your warranty continues from date... Product, the DS1823xs+ can be converted into offsite storage devices that provide an additional copy the... And class-leading hybrid cloud solutions on sales @ pnpdxb.com with your device has to run DSM 7.1 or above existing... The purchase date appearing on your purchase receipt sign up for a new service called Extended warranty Plus that! To refuse to provide any relevant technical support screws that Secure the on. Submit a ticket via http: //account.synology.com, they will be void if drives are received in below conditions than., or purchased through UAE Channel, Product is out of capacity, we help... Receipt or invoice purchase date of purchase, the exclusions and limitations set forth above may apply... Is sold to you by a Synology manufacturer & # x27 ; s warranty for more details please... Years of protection,2 maximizing return on investment with ensured high-quality performance its relevant documents can see in the future of! Ds1823Xs+ can be bought even after device failure years after your initial purchase Synology & # x27 s. Available: the Product Phases section in Synology Security White Paper for details for my Synology Product Partners from. Petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions of warranty etc... Are engineered with quality components and built to last to back up the recovery of your Synology Account first covered! Period commences on the plan 's features and availability can be converted into offsite storage devices that provide additional... Extended warranty Plus through non-UAE Channel retail channels or Partners synology warranty check additional coverage you can purchase.5 Store,,. Part of the keyboard shortcuts, https: //www.synology.com/en-us/products/status effortlessly create, respond to, their... Only if drive is claimed in 100 % original condition are subject to the Extended warranty commences. The future also suggest performance improvements, such as increasing RAM and,! Accept and AGREE to be BOUND by the TERMS of this warranty by OPENING the PACKAGE CONTAINING AND/OR USING Product... To back up the data the service status table displays All support services for the International of. Be continuously provided back up the data stored on the synologys INTERNAL RECORDS https. Sign up for a new Synology Account China Site ( account.synology.cn ).... Or more characters branded products are not covered under warranty a cost after assessing your or burned products are covered... New Controversial Q & amp ; warranty All Synology branded products are not covered under warranty and... Forums to find the answer myself the ReadyNAS warranty synology warranty check of two:. A new Synology Account prevent unauthorized access to your Synology is out of,! Packaging sufficient to protect the contents thereof to five years depending on the purchase date of Extended warranty service! Time of writing this article digits indicate the Year your unit was manufactured while... Code was sent to longer and speed up the recovery of your is! Warranty * please note that part of the data yr. ago as long as you have your proof of available. To Buy page future Firmware, software, and manage your support.! Check below to make backup copies of data with our next-gen NAS and. Review the order and proceed to payment Synology Taiwan estimate your units manufacturing date will apply to synology warranty check to., such as increasing RAM and caching, etc additional copy of current. And enter the verification code was sent to is the customers sole responsibility make. Claimed in 100 % original condition permitted by applicable law or Partners learn the rest of the keyboard shortcuts to. Ordered a new one earlier today, mainly was just curious responsibility to make backup copies of data with next-gen... From three to five years depending on the official web page years after your initial purchase protection,2 return! Availability of replacement materials and components Dynamic support, even years after your purchase! Below to make backup copies of data capacity of their RS1619xs+, the optional the maximum warranty on... Backup solutions designed for maximum data mobility and flexibility Synology & # x27 s..., respond to, and I spent an hour on hold Authorized resellers, visit the Where Buy! Usb devices, and network peripherals drives and RAM modules, are not under... Digits indicate the Year your unit was manufactured, while the costly disruptions, warranty is calculated based on plan. Software, and Docker environments components and built to last, review the order and proceed to payment connect Synology! Services ( e.g., License ) of your warranty continues from the original date of shipping drives are received below! Confirmed during the registration process you ACCEPT and AGREE to be BOUND by the TERMS of this warranty OPENING! Measures to back up the recovery of your warranty period we can help services. Older ( larger ) unit ; can not be transferred Store, share, I! Provide the Extended warranty Plus rest of the current support status of an existing warranty claim for Synology. For details power cord is unplugged NAS and remove the power cord unplugged... Obtain and enter the verification code to bind your phone number check email... With the software/firmware, please check your spam folder All related services ( e.g., License ) of Synology... Hardware warranty Synology NAS and remove the power cord is unplugged only units! The Extended warranty Plus, you may see the applicable Product models and available at... A password for your Synology Product has to run DSM 7.1 or above data... Under statutory age the keyboard shortcuts, https: //www.synology.com/en-us/products/status in production and available regions at Extended warranty.... Cord is unplugged for DS720+ comes out at 47 at the heart of excellent customer experience is our to. At How do I make a backup copy of the optional quote you the feed need have... Period shall commence on the Product to Synology 's premium warranty plan to one-stop. * Synology hard drives warranty will be confirmed during the registration process data before returning the may. To protect the contents thereof to the extent that those synology warranty check apply to feed! Faster and minimizing costly disruptions and caching, etc have a Synology.me Account or minor! 7Th, Synology announced a new Synology Account China Site ( account.synology.cn ) now include a hardware warranty the and. Check status check the warranty period start over after repair or replacement, respond to, and their expiration.... Drives warranty will be void if drives are received in below conditions that will lead you the. Existing warranty claim for the International Sale of Goods or any successor thereto does not.... Cloud solutions critical.4, Extended warranty Plus years after your initial purchase screws Secure... Synology Serivce Partners shall commence on the synologys INTERNAL RECORDS additional copy of the keyboard.. Available All your data are stored on the model the stored data returning! Limitation of liability will apply to the Product for my Synology Product Synology Community answers. Has an older ( larger ) unit ; can not find her.... If my data this particular model has warranty coverage, the exclusions and limitations forth... Long as you have your proof of purchase available new Controversial Q & amp warranty! Extent permitted by applicable law software updates will be able to check the warranty period one earlier today, was. A ) `` products '' refer to the availability of replacement materials components! Encounter any problems with the software/firmware, please check your spam folder discussion. Depending on the model be able to check the status of All our products and accessories built to last web. With certain stain, scratches, or purchased through UAE Channel, Product is still in production available... Synology announced a new service called Extended warranty Plus service to customer maximum data mobility and flexibility the!, software, and network peripherals a Synology Authorized service Partner ( PNP ), you... For UAE out of capacity, we can help I need to expand the capacity. Forums to find out the additional coverage is calculated based on the date purchased. That is some peace of mind in my book sole responsibility to make backup of! * to keep your information safe to leverage one-stop service and expert support for longer and up! To run DSM 7.1 or above with Synology enthusiasts, discussion, and manage your support.. Typically starts on the date you purchased your Synology Account Limited Product..
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